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IMPORTANT NOTE: Westan Australia and Westan New Zealand are no longer distribution partners for KanDao products. For service and support, please contact KanDao directly: service@kandaovr.com.
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      • Recent Articles

      • BDL4052E - How to prevent screen from showing up on Apple's AirPlay

        The BDL4052E's iMirror App is a system app that couldn't be uninstalled. To prevent it from showing up on user's Airplay AirPlay Visibility need to be disabled on the Interact App Office Use Only: #23164 - 20250623
      • BDL4152E Vivi App doesn't fill the entire screen

        This issue is solved by Vivi Receiver App Version 3.9.5 and above. Vivi Receiver App Version 3.9.5 works only on BDL4152E - non EDLA (non Google Play)
      • xxBDL3751T Scaler Firmware Update

        Copy the responding bin file of your display to the root of a USB flash drive (FAT-32 formatted). Example: display model: 43BDL3751T > download "PHL_43BDL3751T.bin" Press the home button on your RC, select "Advanced Option", on the right select ...
      • xxBDL3751T - Android Firmware Update Procedure

        Check the software version by pressing in sequence "info, 7, 7". In the root of a USB flash drive (FAT32 formatted), copy the update.zip. Do not unzip the file! Press the source button on your remote control and select the "home" source. Swipe up ...
      • xxBDL3751T Mechanical Dimension

        24BDL3751T https://westanonline.sharepoint.com/:f:/s/Support/Ek1tZlsHnRBCr4KD-J-qYZMBX3OQXvEvhO3mTu1MJxXyGg?e=wwBmdA 32BDL3751T https://westanonline.sharepoint.com/:f:/s/Support/EqO8ZQWGn_pOlZkZ2VbnlDcBPBN--UTvueedn66-uVz7OQ?e=JHC0Aw 43BDL3751T ...
      • Popular Articles

      • If your Polk Signa S1 or S2 will not connect to your subwoofer

        The Signa S1 sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. 2. Press and ...
      • Polk SignaS2 Factory Reset procedure

        To reset your device: - turn it on - press and hold the button "POWER", "SOURCE" and "VOL+" on the top of the product for at least 10 seconds. - After this, all settings of the Bar are erased.
      • MagniFi Mini - How to reconnect your Subwoofer

        NOTE: The MagniFi Mini sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. On ...
      • xxHFL5011 NVM Reset Procedure

        Introduction NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process. The NVM image used is dictated by the LCD component (the front part of the ...
      • BDL8051C - How to Unlock and Lock Touch

        How to Unlock a "Touch Locked" Screen When Touch Locked, it will prompt for Password Default password is 123 (in earlier production run, the code was 666 - so try that too) If the touch lock password has been changed, you need to either: - contact ...