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IMPORTANT NOTE: Westan Australia and Westan New Zealand are no longer distribution partners for KanDao products. For service and support, please contact KanDao directly: service@kandaovr.com.
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      • Recent Articles

      • 📺 AOC-24V2-X Fusion Setup Walkthrough

        Applies to: AOC-24V2-X and similar V-Series models Last Updated: November 2025 Author: Sameen Newaz Purpose To guide technicians through the correct process of setting up an AOC-24V2-X display for Fusion Signage operation after delivery or ...
      • BDL4152E Logging In Using NFC

        This is applicable for the BDL4152E EDLA FW version ONLY (Google Play Android version) To change the firmware from non EDLA version (AOSP) to EDLA version, you need to follow this SOP ...
      • BDL4152E Changing Wallpaper

        This is applicable for the BDL4152E AOSP FW version (non EDLA/Google Play Android version) Step 1: Use the file management app to find the new wallpaper file. Step 2: Click the new wallpaper image to open it in the previewer. Step 3: Click the “Set ...
      • WP-20CT Video and audio doesn't get relayed to the receiver over HDBaseT

        To configure the WP-20CT via its web interface Connect a Computer via USB C to the WP-20CT Set your computer ip address to 192.168.1.2 Open up the browser and open up 192.168.1.39 to go to the portal Check that the input and output ports are ...
      • HFL5x14/HFL6x14 TV randomly turning it self on at 4am

        If your TV randomly turns on at 4 am, please download and install the new software version v205.002.206.001 either from ppds.com or from https://support.westan.com.au/portal/en-gb/kb/articles/hfl5x14-hfl6x14-autorun-upg-normal-software-update
      • Popular Articles

      • If your Polk Signa S1 or S2 will not connect to your subwoofer

        The Signa S1 sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. 2. Press and ...
      • Polk SignaS2 Factory Reset procedure

        To reset your device: - turn it on - press and hold the button "POWER", "SOURCE" and "VOL+" on the top of the product for at least 10 seconds. - After this, all settings of the Bar are erased.
      • MagniFi Mini - How to reconnect your Subwoofer

        NOTE: The MagniFi Mini sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. On ...
      • xxHFL5011 NVM Reset Procedure

        Introduction NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process. The NVM image used is dictated by the LCD component (the front part of the ...
      • BDL8051C - How to Unlock and Lock Touch

        How to Unlock a "Touch Locked" Screen When Touch Locked, it will prompt for Password Default password is 123 (in earlier production run, the code was 666 - so try that too) If the touch lock password has been changed, you need to either: - contact ...