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IMPORTANT NOTE: Westan Australia and Westan New Zealand are no longer distribution partners for KanDao products. For service and support, please contact KanDao directly: service@kandaovr.com.
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      • Recent Articles

      • Philips BDL/HFL Unpacking and Installation Guideline

        2.1. Unpacking • This product is packed in a carton, together with the standard accessories. • Any other optional accessories will be packed separately. • As this product is high and heavy, the operation of moving the device is recommended to be ...
      • BDL4052E - When Human Sensor is enabled, screen goes to standby after about 2 minutes

        This issue is likely due to the settings on the screen inherited from the Factory testing. Please perform Deep Factory reset by following the SOP below to resolve the issue https://support.westan.com.au/portal/en-gb/kb/articles/bdl4052e-factory-reset ...
      • BDL4152E Clone In Process for Vivi

        Performing Forced FW Update (Step 2) will wipe out all current settings and app installed Overview Steps: 1. Download Files 2. Perform Forced FW Update (will wipe all current settings) 3. Apply Vivi Clone 4. Update Touch FW 5. Update HDMI FW 6. ...
      • BDL4152E - Touch Firmware Update Procedure

        Please follow this instruction: Open the factory menu (home1999return), a menu will open, Ensure that the Screen SW Ver is the latest (see this link for the current latest Screen FW version ...
      • Kramer Control Updated AWS Certificate.

        Users will need to run the KC-Configurator on all brains then update to 2.10.14 KC-ConfigUpdate 7.zip Issue Summary: The SSL certificate for Brain's cloud connection was automatically renewed with a different certificate authority This change has ...
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      • If your Polk Signa S1 or S2 will not connect to your subwoofer

        The Signa S1 sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. 2. Press and ...
      • Polk SignaS2 Factory Reset procedure

        To reset your device: - turn it on - press and hold the button "POWER", "SOURCE" and "VOL+" on the top of the product for at least 10 seconds. - After this, all settings of the Bar are erased.
      • MagniFi Mini - How to reconnect your Subwoofer

        NOTE: The MagniFi Mini sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. On ...
      • xxHFL5011 NVM Reset Procedure

        Introduction NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process. The NVM image used is dictated by the LCD component (the front part of the ...
      • BDL8051C - How to Unlock and Lock Touch

        How to Unlock a "Touch Locked" Screen When Touch Locked, it will prompt for Password Default password is 123 (in earlier production run, the code was 666 - so try that too) If the touch lock password has been changed, you need to either: - contact ...