BDL - Android Base Screen - Logging

BDL - Android Base Screen - Logging

The log file from an android based BDL models can be downloaded via the remote control or via ADB.

1. Via the remote control:

Insert an USB stick in the monitor, press “home 1666 back” in a sequence on the remote control > the log file will be copied to the USB stick.
After +/- 30 secs a message will be displayed on the monitor.


 
The log file will be copied to the internal memory if there is no USB inserted in the monitor.
How to get the log from the internal memory, 
via FTP: ip address of the monitor, user: smartcms, pw: smartcms, port 2121
In the folder “/storage/emulated/0/bugreports” you will find the bugreport file.
 

2. Via ADB


The adb log files can be downloaded via USB (see pt2.2) or via the network ( see pt 2.3).

2.1 Download the adb tooling.


Download the ADB log tool  here or from the android developer site.
Unzip and only copy the files to a folder on your PC.
No installation needed.

Run the command prompt (windows R, type cmd) 
 

This will open the command window on your PC.
Use the cd (change dir) instruction to go to your file path.
“cd\ your path”
Your path is the location of your previously copied ADB files,
same file path as the “adb.exe”.

See below example, files are copied to “C:\Users\vincent.storm\Dropbox (PhilipsSignage)\Vincent\FA\ADB\platform-tools”

 

Use the cd (change dir) instruction to go to your path.
 

2.2 Get the log file via USB from the monitor


Connect an USB cable from your PC to the monitor OTG input (micro USB connector).
Note: it’s not supported via USB if there is no OTG input, but it’s working via the network, see the next chapter.

Open windows explorer, you should see the monitor model name:
 

type:  adb devices (in the cmd window)
Your device (monitor) will be listed (see green marker below).

 

Save the logging from the monitor to a file, type: 
 adb logcat -v threadtime -d > logcat_log.txt
The logcat_log.txt will be saved in the same folder of the adb.exe path.

type: adb shell logcat > will display loggings in the command window, see pict below. 

2.3 Get the log files from the monitor via the network


The log files can also be copied from the monitor via the network.
Set ADB network active in the admin menu of your monitor.

Your PC and the monitor must be in the same network
Find the IP of your monitor.

Type the command: adb connect device_ip_address
Example: adb connect 192.168.0.198:5555
adb connect 192.168.0.198:5555

Could be that you get a message on the monitor to accept the connection. Once connected, type the command: adb devices
> your device will be listed:
$ adb devices
List of devices attached
device_ip_address:5555 device
 

Now type below to get the loggings
 adb -s {monitor IP address}:5555 logcat -v threadtime > C:\temp\log.txt

example:
adb -s 192.168.0.208:5555 logcat -v threadtime > C:\tmp\log.txt
This will copy the loggings  to your PC > C:\temp\log.txt


adb -s 192.168.0.198:5555 logcat > this will show the logging in the cmd window.


Kernel log file:
        $ adb shell dmesg > kernel.txt



Trouble shooting:

The log files will be deleted from the monitor after an AC reboot.

To use adb, you must enable USB debugging in the device system settings, under Developer options, also if you do it over the network.
The Developer options can be found in the admin menu (home 1888 or for the tablets rounded button followed by the volume -)

USB must also be enabled in the admin menu of your monitor, also if you do it over the network.
ADB via network must be enabled in the admin menu if you use ADB via the network.

If the monitor is still not listed in windows explorer, install the RK_ADBDriver:

More info can be found on the develop android website:






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