WIFI Connection Procedures
There are 4x different ways to connect HEOS to WIFI, if the 1st Method fails, try 2,3 or 4.
Method 1 (Bluetooth Method):
1. Please ensure your HEOS device is connected and within WIFI range of your WIFI access point / modem / router.
2. Power on the HEOS device and wait until the light on the front becomes solid amber.
3. On your mobile device, ensure you are connected to WIFI and the HEOS app has been downloaded.
4. On your mobile device, open the HEOS app, press Setup Now / open settings.
5. Press Add Device
6. Press Enable Bluetooth to enable Bluetooth on your mobile device.
7. Ensure light is solid amber on front of the HEOS device. Press next on the HEOS App.
8. At the rear of the HEOS device, press and release the Connect button, the light at the front of the unit or next to the Connect button should now be flashing green, then press next on the HEOS App.
9. Once HEOS App finds the HEOS device, press next.
10. Proceed to enter your WIFI network password / key. Once done, select “Show Password” to ensure you have typed it correctly. Once confirmed correct, press Done to submit password.
11. Once connected the HEOS App will ask you to name your device, select a name then press next.
12. You can either add another device, or if that’s all press done.
Method 2 (Headphone Jack Method - for Phone or Tablet with Headphone Jack):
1. Please ensure your HEOS device is connected and within WIFI range of your WIFI access point / modem / router.
2. Power on the HEOS device and wait until the light on the front becomes solid amber.
3. On your mobile device, ensure you are connected to WIFI and the HEOS app has been downloaded.
4. On your mobile device, open the HEOS app, press Setup Now / open settings.
5. Press Add Device
6. Connect the supplied 3.5mm Stereo Aux Cable from your mobile device’s headphone jack to the AUX input on the HEOS device, then press next on the HEOS App.
7. At the rear of the HEOS device, press and release the Connect button, the light at the front of the unit or next to the Connect button should now be flashing green, then press next on the HEOS App.
8. Wait for the green light to stop flashing and become solid green. On the app press “Light is Solid Green”
9. Proceed to enter your WIFI network password / key. Once done, select “Show Password” to ensure you have typed it correctly. Once confirmed correct, press Enter to submit password.
10. Once connected the HEOS App will ask you to name your device, select a name then press next.
11. Go ahead and disconnected the AUX Cable from HEOS device and mobile device and press done.
Method 3 (Hardwire to Router then switch to WIFI – For phones or tablet with no Headphone Jack):
1. Bring your HEOS device within 1 meter of your WIFI Modem/Router and connect it to power.
2. Power on HEOS device and wait for a solid amber light on front of unit
3. Connect Network Cable from HEOS Network port to spare network (LAN) port on Modem/Router.
4. In a few moments the light on front of HEOS will be blue.
5. Open the HEOS App, go to settings > my devices > HEOS Device > Network
6. Select the WIFI network you want to connect to and enter the password.
7. Once connected the App will ask you to disconnect the network cable from the HEOS device and the router and the HEOS will now be connected to WIFI
Method 4a (WPS method for HS1 devices):
1. If your Modem/Router has a WPS button press the WPS button until it starts flashing
2. Within 2 minutes off pressing the WPS button on the Modem/Router, press the connect button on the back of the HEOS, 3x times rapidly
3. The light should rapidly flash green until it connects then turn solid blue once it has connected successfully to WIFI.
4. If the light on front of HEOS has turned amber then WIFI connection has failed, please bring HEOS device closer to WIFI Router and try again.
Method 4b (WPS method for HS2 devices):
1. If your Modem/Router has a WPS button press the WPS button until it starts flashing
2. Within 2 minutes off pressing the WPS button on the Modem/Router, press and hold the connect button on the back of the HEOS until the light at the front of the HEOS device flashes rapidly.
3. When the light at the front of the HEOS devices turns solid blue, it has successfully connected to the WIFI
4. If the light on front of HEOS has turned amber then WIFI connection has failed, please bring HEOS device closer to WIFI Router and try again.
HEOS Factory Reset Procedures
(wipes everything including latest firmware)
Factory reset procedure (HEOS HS1):
1. Unplug power cable
2. Hold down reset button at the rear of the unit
3. Reconnect power cable
4. Wait for light above connect button, or light on front of unit to flash amber.
5. Let go of reset button
6. After around 10 minutes once light is solid amber on front of the unit, reconnect to WIFI / Network, update the unit and test again.
Factory reset procedure (HEOS HS2):
1. Unplug power cable
2. Hold down Connect and Bluetooth button at the rear of the unit simultaneously
3. Reconnect power cable
4. Wait for light above connect button, or light on front of unit to flash amber.
5. Let go of Connect and Bluetooth button simultaneously
6. After around 10 minutes once light is solid amber on front of the unit, reconnect to WIFI / Network, update the unit and test again.
Factory reset procedure (HEOS DRIVE):
1. Turn off switch at rear of unit
2. Disconnect network cable
3. Hold down reset button
4. Turn on switch at rear of unit
5. Wait for all four lights on front of unit to flash amber simultaneously
6. Let go of reset button
7. After around 10 minutes once all lights are solid amber on front of the unit, reconnect to Network, update the unit and test again.
Factory reset procedure (HEOS SUB):
1. Unplug power cable at rear of unit
3. Hold down reset button at the rear of the unit
4. Reconnect power cable at rear of unit
5. Wait for the light on front of unit to flash amber
6. Let go of reset button
7. After around 10 minutes once the light is solid amber on front of the unit, reconnect to Network / WIFI, update the unit and test again.
HEOS Network Reset Procedures
(only wipes name & network settings, not firmware)
Network reset procedure (HEOS HS1):
1 Ensure unit is powered on and has a solid light (blue or yellow)
2 Hold down reset button at the rear of the unit
3 Wait for light above connect button, or light on front of unit to flash amber.
4 Let go of reset button
5 After around 2 minutes once light is solid amber on front of the unit, reconnect to WIFI / Network, update the unit and test again.
Network reset procedure (HEOS HS2):
1 Ensure unit is powered on and has a solid light (blue or yellow)
2 Hold down Connect and Bluetooth button at the rear of the unit simultaneously
3 Wait for light above connect button, or light on front of unit to flash amber.
4 Let go of Connect and Bluetooth button simultaneously
5 After around 2 minutes once light is solid amber on front of the unit, reconnect to WIFI / Network, update the unit and test again.
Network reset procedure (HEOS DRIVE):
1 Ensure unit is powered on and all zones have a solid light (blue or yellow)
2 Disconnect network cable
3 Hold down reset button
4 Wait for all four lights on front of unit to flash amber simultaneously
5 Let go of reset button
6 After around 2 minutes once all lights are solid amber on front of the unit, reconnect to Network, update the unit and test again.
Network reset procedure (HEOS SUB):
1. Ensure unit is powered on and all zones have a solid light (blue or yellow)
2. Hold down reset button at the rear of the unit
3. Wait for the light on front of unit to flash amber
4. Let go of reset button
5. After around 2 minutes once the light is solid amber on front of the unit, reconnect to Network / WIFI, update the unit and test again.
HEOS TV Setup Procedures
TV Setup Procedure (HEOS Homecinema / Bar / AVR):
1. Turn TV OFF.
2. Open the HEOS App on your Phone.
3. Open Settings > My Devices > Soundbar > Setup Assistant > TV Connection (HEOS Bar/AVR)
4. Turn on the TV and wait until something comes on the TV and press next on the HEOS App
5. Select the connection type you have used to connect the soundbar to the TV – HDMI Out ARC or Optical and then press next on the HEOS App
6. Follow the instructions in the HEOS App to complete setup / test the TV remote control for volume control.
7. Done.
Bluetooth Connection Procedures
Bluetooth Connection Procedure (HEOS HS1, Bluetooth Dongle required)
1. While the unit is off, connect the official HEOS Bluetooth USB Dongle
2. Power on the unit
3. Wait until light is solid orange or blue
4. Hold down the Connect button at the rear for at least 6 seconds until the light above the connect button flashes green rapidly. (If it’s a slow green flash it won’t work).
5. On your phone or tablet, open the Bluetooth Settings, turn on Bluetooth and scan for devices.
6. Select the HEOS Device and it should connect.
7. Test by opening a music app (other than the HEOS App) and playing some music and it should play through the HEOS Speaker.
Bluetooth Connection Procedure (HEOS HS2 with built-in Bluetooth)
1. Power on the unit
2. Wait until light is solid orange or blue
3. Hold down the Bluetooth button at the rear for at least 6 seconds until the light above the connect button flashes green rapidly. (If it’s a slow green flash it won’t work).
4. On your phone or tablet, open the Bluetooth Settings, turn on Bluetooth and scan for devices.
5. Select the HEOS Device and it should connect.
6. Test by opening a music app (other than the HEOS App) and playing some music and it should play through the HEOS Speaker.
HEOS SURROUND SPEAKER SETUP FOR HEOS BAR
CONFIGURING A HEOS SUBWOOFER FOR USE WITH HEOS AVR OR HEOS BAR
PAIRING OF SUBWOOFER OR SURROUNDS WITH HEOS AVR OR HEOS BAR NOT POSSIBLE
FIX IP ADDRESS BEFORE PAIRING SUB TO BAR
First of all, if you could make sure they are in close range of each other when attempting the pairing.
Secondly, often fixing the IP address of each device can solve pairing issues.
To do this, please open the HEOS App > Settings > My devices > HEOS Bar > Advanced > IP Configuration Type > Manual (Static) > Save Setting
Do the same for the Subwoofer and the 2x rear speakers (if you have these).
Once they are all set to Manual (Static) please try to attempt the pairing again.
This is done in HEOS App > Settings > My Devices > HEOS Bar > Setup Assistant > Surrounds
Follow the instructions for pairing the surrounds then do the same for the Subwoofer.
Please let me know if you still have issues after this.