Focal Troubleshooting and FAQs

Focal Troubleshooting and FAQs

For knowledge base and troubleshooting guides you can refer to the FAQ pages for your Focal product via this link: https://www.focal.com/support

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    • Focal Limited Manufacturer's Warranty

      Westan Australia Pty Ltd (40 111 699 819) (hereafter "Westan") acts as a distributor for the manufacturer of Focal products. Westan offers this warranty against defects for Focal products purchased within Australia under the following conditions. Our ...

    • Focal: How does the warranty process work?

      The Claim Process Please submit a ticket through the Westan Support ticketing portal in order to have a warranty claim submitted and reviewed. A ticket must be lodged for all faults, failures and non-user related damages, whether you are looking for ...

    • Focal Bathys Forced Shutdown

      Forced shutdown To carry out a forced shutdown on the headphones, press the “+”, “-” and “ANC” buttons at the same time. The latest settings used on the headphones will be stored.

    • Focal Bathys - Restoring to Factory settings.

      Restoring the factory settings To restore the factory settings on the headphones, press and hold the “–” and “ANC” buttons at the same time for 8 seconds. Everything saved on the headphones will be deleted.