FSMPv2 - Reset The Device
Resetting the FSMP will erase wifi configuration and Fusion signage identity.
You need to reconfigure the wifi and then you'll get a new Fusion signage identity.
Because of this, you'll also need to:
- delete the old Fusion signage identity from your Fusion portal
- add the new identity to your portal
- assign/schedule new playlist content to the newly added identity
Make sure:
- You are using the FSMP Remote
- the remote has a working battery
- point the remote to the FSMP device (NOT THE SCREEN)
Press the "Home" button
Navigate to the Setting icon (Cog) and press OK
Navigate to Device Preferences, press OK
Navigate to About, press OK
Navigate to Reset, press OK
Select Yes, press OK
Related Articles
FSMP - Reset the device
Resetting the FSMP will erase wifi configuration and Fusion signage identity. You need to reconfigure the wifi and then you'll get a new Fusion signage identity. Because of this, you'll also need to: - delete the old Fusion signage identity from your ...
FSMPv2 - Hard Reset The Device
Resetting the FSMP will erase wifi configuration and Fusion signage identity. You need to reconfigure the wifi and then you'll get a new Fusion signage identity. Because of this, you'll also need to: - delete the old Fusion signage identity from your ...
FSMPv2 - Device appears offline
Press the OK button to bring up the Fusion Signage menu If you see the word "offline" that means the Fusion Signage is not connected to the internet. Check that you can access the internet from the device by: - Pressing the Home button - Navigate to ...
FSMPv2 - When device is set to portrait in the device rotation, it always revert back to landscape after reboot (when using a non-fusion app)
This is a known issue which is fixed with FSMPv2 20221202 or later Latest SW and update procedure can be found in this article https://support.westan.com.au/portal/en-gb/kb/articles/fsmpv2-updating-the-sw Office Use Only: #9928
FSMP - Connecting to new wifi
Make sure: - You are using the FSMP Remote - the remote has a working battery - point the remote to the FSMP device (NOT THE SCREEN) Press the OK button to bring up the Fusion Signage menu Select Settings, then click OK Select Wifi Settings, then ...