Kramer Control Updated AWS Certificate.

Kramer Control Updated AWS Certificate.

Users will need to run the KC-Configurator on all brains then update to 2.10.14

  KC-ConfigUpdate 7.zip

 Issue Summary:

  • The SSL certificate for Brain's cloud connection was automatically renewed with a different certificate authority
  • This change has caused verification failures with embedded certificates in Brain devices
  • Affected devices: SL-240C, SL-280, and KC-Virtual Brains
  • Control functionality continues to work if cache was not cleared
  • Online provisioning and publishing are currently unavailable
  • Manager & Builder remain fully operational
  • Offline provisioning & publishing are unaffected

Available Solutions for SL-240C & SL-280:

  1. Firmware Update:
    • New firmware version V2.10.14 is now available
    • This update includes the new root certificate to restore AWS connectivity
    • Shared folder location:  2.10.14-prod
  2. Utility Tool
    • R&D has developed a utility issue without requiring a firmware update
    • This is the recommended option for customers who can wait

Link to the utility  KC-ConfigUpdate 7.zip

    • Please unzip the folder before running the exe)
    • If the utility fails to connect, please update the firmware to update the certificates

For KC-Virtual Brains:

The same repair utility will update KC-Virtual brains -  KC-ConfigUpdate 7.zip

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