Users will need to run the KC-Configurator on all brains then update to 2.10.14

  KC-ConfigUpdate 7.zip

 Issue Summary:

• The SSL certificate for Brain's cloud connection was automatically renewed with a different certificate authority
• This change has caused verification failures with embedded certificates in Brain devices
• Affected devices: SL-240C, SL-280, and KC-Virtual Brains
• Control functionality continues to work if cache was not cleared
• Online provisioning and publishing are currently unavailable
• Manager & Builder remain fully operational
• Offline provisioning & publishing are unaffected

Available Solutions for SL-240C & SL-280:

1. Firmware Update:
• New firmware version V2.10.14 is now available
• This update includes the new root certificate to restore AWS connectivity
• Shared folder location:  2.10.14-prod
2. Utility Tool
• R&D has developed a utility issue without requiring a firmware update
• This is the recommended option for customers who can wait

Link to the utility  KC-ConfigUpdate 7.zip

• Please unzip the folder before running the exe)
• If the utility fails to connect, please update the firmware to update the certificates

For KC-Virtual Brains:

The same repair utility will update KC-Virtual brains -  KC-ConfigUpdate 7.zip