My AVR lost the network connection after the Jun 2020 firmware update. How can I fix the connection?

My AVR lost the network connection after the Jun 2020 firmware update. How can I fix the connection?

Some users have experienced an issue with network connection after a recent update. Please use the procedure below to revert the AVR’s firmware back to the initial firmware version as this will allow your AVR to reconnect to the internet and then receive the current firmware version once again.  Please note, you will need to redo the set up for your AVR after the new firmware has been installed.  We apologize for the inconvenience.  We recommend saving your settings (link to FAQ for settings backup) after the AVR has been set up again.

Firmware Regression (Factory Restore) Procedure: 
- Put the unit in Standby. (Zones powered off) 
- Press and hold the “Button A” and “Button B” buttons on the front panel. 
- While holding in the above buttons power on the unit.
- You will see "Restoring FW..." on the display. Once you see that, release the 2 buttons and give it about 10 minutes to complete. 

Models: Button A/B Combo

DRA800H: ZONE 2 SOURCE & SPEAKER

AVR-S650H, AVR-S650H: INFO & SLEEP

AVR-S730H, AVR-S740H, AVR-S750H, AVR-S930H, AVR-S940H, AVR-S950H: BAND & MODE 

AVR-X1400H, AVR-X1500H, AVR-X1600H: TUNER PRESET CH + & DIMMER

AVR-X2400H, AVR-X2500H, AVR-X2600H, AVR-X2700H, AVR-X3400H, AVR-X3500H, AVR-X3600H, AVR-X3700H: TUNER PRESET CH - & DIMMER

AVR-X4300H, AVR-X4400H, AVR-X4500H, AVR-X4700H, AVR-X6300H, AVR-X6400H, AVR-X6500H, AVR-X6700H, AVR-X8500H: SETUP & DIMMER

 

    • Related Articles

    • Denon HEOS Procedures Cheat Sheet

      WIFI Connection Procedures There are 4x different ways to connect HEOS to WIFI, if the 1st Method fails, try 2,3 or 4. Method 1 (Bluetooth Method): 1. Please ensure your HEOS device is connected and within WIFI range of your WIFI access point / modem ...

    • Denon AVR Factory Reset procedures

      Procedures are different for every model of Denon AVR 1. Power off the unit 2. Hold 2 buttons simultaneously , Press POWER button once 3. Let go of the first 2 buttons until you see INITIALIZED on the display. MODEL Button A Button B Button C ...

    • Westan New Zealand - Denon and Marantz Servicing Network

      Auckland Soundwave services Fahmey Unit C/75 Boston Road, Grafton, Auckland 1023 Ph 09-377 2771 Email: info@soundwaveservices.co.nz Website: www.soundwaveservices.co.nz Hamilton: Tisco Waikato Unit 17 / 23 Bristol Place Te Rapa, Hamilton 3200 PO Box ...

    • Denon and Marantz Consumer Products Limited Warranty Statement

      Westan (NZ) Ltd provides the following Back to Base Warranty: Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 and other relevant laws of the region. The warranty offered is in addition to other rights and ...