When faced with a password lock issue on the AU-INF6540E screen, follow these steps to reset the password and restore the device settings, enabling the customer to set a new password afterward. This guide details a straightforward process to reset the screen lock and access the Debug menu to finalize settings.

Steps to Resolve Password Lock Issue

1. Reset Screen Lock Password:

   • Use the remote control and enter the code 0214. This action will reset the current screen lock password, allowing you access to the device.

2. Access the Debug Menu:

   • After resetting the screen lock password, press INPUT + 1357 on the remote control. This combination will open the Debug menu, providing advanced settings access.

3. Initial Touch Panel and Settings Reset:

   • Within the Debug menu, navigate to the 'Initial touch panel' option.
   • Select this option to reset all device settings, including the lock password settings. This action clears any previous configurations, preparing the device for new setup.

4. Set a New Password:

   • After resetting the settings, inform the customer that they can now configure a new password according to their preferences.

Summary

By following these steps, you can resolve the password lock issue effectively.