Westan New Zealand - Denon and Marantz Servicing Network

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• Denon and Marantz Consumer Products Limited Warranty Statement

  Westan (NZ) Ltd provides the following Back to Base Warranty: Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 and other relevant laws of the region. The warranty offered is in addition to other rights and ...

• Denon & Marantz: How does the warranty process work?

  The Claim Process Please submit a ticket through the Westan Support ticketing portal in order to have a warranty claim submitted and reviewed. A ticket must be lodged for all faults, failures and non-user related damages, whether you are looking for ...

• My AVR lost the network connection after the Jun 2020 firmware update. How can I fix the connection?

  Some users have experienced an issue with network connection after a recent update. Please use the procedure below to revert the AVR’s firmware back to the initial firmware version as this will allow your AVR to reconnect to the internet and then ...

• Denon and Marantz Troubleshooting and FAQs

  For knowledge base and troubleshooting guides you can refer to the FAQ pages for the following brands: Denon : https://www.denon.com/en-gb/support/home Marantz : https://marantz-uk.custhelp.com/

• Denon HEOS Procedures Cheat Sheet

  WIFI Connection Procedures There are 4x different ways to connect HEOS to WIFI, if the 1st Method fails, try 2,3 or 4. Method 1 (Bluetooth Method): 1. Please ensure your HEOS device is connected and within WIFI range of your WIFI access point / modem ...