What does Westan's warranty on Samsung products cover?

What does Westan's warranty on Samsung products cover?

Items received DOA (14 day claim period)

If your Samsung product is dead on arrival, please lodge a ticket with us immediately. Make sure to upload either your Westan tax invoice or an end user invoice which clearly displays a date within the 14 day claim bracket. 

All DOA claims must be made within two weeks of receipt of goods and the unit must be returned to a Westan office after the ticket has been lodged for inspection.

Please note that all DOA resolutions are dependent on acceptance of the fault by Samsung technical evaluators. Please note that it is the customer's responsibility to return the unit to a Westan warehouse and that credit can only be given on confirmation of unit return.

The damaged unit must be put back into its original box, including all accessories, and returned to Westan. Please make sure to place the unit back in the box in the same orientation as it was received, or this may cause further damage and complicate the claim process.

Items that are over 14 day claim period or need a warranty repair

Please contact Samsung or a Samsung Service Centre directly to service your claim. Go to samsung.com/au/support/ to learn more.

For the Samsung Customer Service Centre for all AV warranty enquiries, call 1300 362 603.
Customer service and Technical Support operate 24 hours, 7 days a week.

Items received which were damaged during freight (7 day claim period)

If your Samsung product was received damaged, please lodge a ticket with us immediately.

Make sure you keep all the packaging, as you will need to provide high resolution photo documentation of the following:
  1. The entire box (packaging) from the front
  2. The entire box (packaging) from the rear
  3. The entire box (packaging) from the left side
  4. The entire box (packaging) from the right side

  5. The serial number recorded on the box
  6. The serial number recorded on the back of the unit
  7. The entire item from the front - with the unit powered ON
  8. The entire item from the front - with the unit powered OFF
  9. The entire rear of the unit
  10. Any other relevant photos
Please refer to the Sample Pictures for a Damage Claim section below for an example.

The damaged unit must be put back into its original box, including all accessories, and returned to Westan. Please make sure to place the unit back in the box in the same orientation as it was received, or this may cause further damage and complicate the claim process.


If an item has been received as clean by Westan's reseller and reshipped to an end user, Westan will assume that damage has occurred during this second leg of transit. In this case, Westan will not accept the damage claim. The reseller should ensure they have cover for such incidents of damage.

If you see any signs of damage on your product packaging when you receive your goods, sign your Proof of Delivery docket as "SUBJECT TO INSPECTION". This will make any claims process easier and swifter.


Sample pictures for a damage claim

  1. Entire box (packaging) from the front















  1. Entire box (packaging) from the rear

  1. Entire box (packaging) from the LHS

  1. Entire box (packaging) from the RHS

  1. Serial number on the Box

  1. Serial number on the item



  1. Entire item from the front – item powered ON

  1. Entire item from the front – item powered OFF

  1. Any other relevant photos








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