What does Westan's warranty on Epson products cover?

Items received DOA (30 day claim period)

All DOA claims must be made within one month of receipt of goods and must be lodged with an Epson DOA authorisation number. Please contact Epson on 1300 361 054 or projectors@epson.com.au to obtain your DOA authorisation number.

If your Epson product is dead on arrival, please lodge a ticket with us immediately. Make sure to upload either your Westan tax invoice or an end user invoice which clearly displays a date within the 30 day claim bracket.

Once your ticket is lodged, a Westan Support member will contact you with details on returning the unit to a Westan office. Please note that it is the customer's responsibility to return the unit to a Westan warehouse and that credit can only be given on confirmation of unit return. All accessories should be included in the box.

Items that are over 30 day claim period or need a warranty repair

Please contact Epson or an Epson Service Centre directly to service your claim. Go to tech.epson.com.au/ to learn more. The following steps may help clarify the process:

Customer calls Epson Customer Support - 1300 361 054 and does a telephone diagnostic with Epson. Epson will issue a DOA or CAS reference number.
Customer lodges a ticket on Westan Support https://support.westan.com.au/portal/en-gb/newticket . Must include Epson's DOA or CAS reference number when lodging this ticket.
Customer then gets RA number to be marked on returned items to the nearest Westan Warehouse.
Westan Person In Charge of RA gets notified by the ticket system that lodgement has been done.
Once items are in Westan Warehouse, Westan RA rep will then be notified and will submit a pickup request with Epson RMA Team.
The item is picked up and returned to the Epson RMA Team in Sydney.
Epson Accounts then issue Credit Note to Westan Accounts.
Westan Accounts then issues a Credit Note to the Customer.
Case is then closed.

Items received which were damaged during freight (7 day claim period)

If your Epson product was received damaged, please lodge a ticket with us immediately.

Make sure you keep all the packaging, as you will need to provide high resolution photo documentation of the following:

The entire box (packaging) from the front
The entire box (packaging) from the rear
The entire box (packaging) from the left side
The entire box (packaging) from the right side

The serial number recorded on the box
The serial number recorded on the unit
The entire item with the unit powered ON
The entire item with the unit powered OFF
The entire item from the rear
Any other relevant photos

Please refer to the Sample Pictures for a Damage Claim section below for an example.

If an item has been received as clean by Westan's reseller and reshipped to an end user, Westan will assume that damage has occurred during this second leg of transit. In this case, Westan will not accept the damage claim. The reseller should ensure they have cover for such incidents of damage.

If you see any signs of damage on your product packaging when you receive your goods, sign your Proof of Delivery docket as "SUBJECT TO INSPECTION". This will make any claims process easier and swifter.