xxBDL3550Q - Firmware Update Procedure

xxBDL3550Q - Firmware Update Procedure

  1. Press the following remote control button sequence to check if the Android FW Version is FB02.07: INFO, 7, 7
  2. If not, download the latest Android firmware to a PC from https://westanonline.sharepoint.com/:f:/s/Support/EqTsfcu4WGJTu9MLfzJkUo8B60Hq46zTQZrhzn5T-7imzw?e=meXNhx
  3. Copy the update.zip file to the root directory of a USB stick formatted in FAT32.
  4. Do not unzip the file.
  5. Plug in the USB drive to the screen.
  6. Press the following remote control button sequence to access the Android menu: HOME, 1, 8, 8, 8
  7. Navigate to Settings ⇾ Signage Display ⇾ System Updates ⇾ Local update and press OK to initiate the firmware update. The screen will restart upon completion of the firmware update.
Check if the firmware has been upgraded: press on the RC: Info 77
Philips recommend to do a factory reset after a sw update is performed
HOWEVER.. doing so will wipe out all the apps installed and all the settings in the android SW
most of the time, not doing Factory Reset is not causing issue as well..
If you do have apps running in android, it's best to test the screen's behaviour without doing the factory reset
Factory reset
  1. Press the following remote button sequence to enter the factory mode: HOME, 1, 9, 9, 9, BACK
  2. Navigate to Factory Reset setting and press OK.
  3. Select YES to confirm and initiate the factory reset process. The screen will turn off after the reset has been completed.
  4. Turn off the power to the screen from the mains power switch and turn it on again.

Troubleshooting
  1. Some USB drives do not get detected by the screen. If the screen fails to recognise the update file, try a different USB drive.
  2. The file update.zip is not in the root directory or a USB stick.  Should look like this:
  3. Not like this:
  4. The USB stick wasn't formatted to FAT32.  It's formatted to NTFS or exFAT or it was formatted in an Apple computer with a virtual Windows environment
  5. The USB stick is bigger than 32Gb.  Needs to be less than 32Gb, ideally 4Gb or 8Gb.


 



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