xxBDL4550D ADB Logging via micro USB Cable

xxBDL4550D ADB Logging via micro USB Cable

Philips signage monitor ADB logging


Enable USB Debugging

Press Home 1888 to go into Android menu
Select Settings
Go to Developer Options' sub menu, enable USB debugging.
(see picture below)



Download ADB Tooling


Download the ADB log tool from 


Unzip  and only copy the files to a folder on your PC.

No installation needed.


Run the command prompt (press windows button, type cmd)


 

 

Enter the path of where you did previously copy the files,

same file path as the “adb.exe”.

See below example, files are copied to “C:\Users\vincent.storm\Dropbox (PhilipsSignage)\Vincent\FA\ADB\platform-tools”

 


 


 


Confirm that the adb software can see the screen

type:   adb devices  (in the cmd window)

Your device (monitor) will be listed (see green marker below).


Start Logging

To start logging to logcat_log.txt , type:

adb logcat -v threadtime > C:\temp\log.txt

The logcat_log.txt will be saved in the same folder of the adb.exe path.

Reproduce the Issue

Do whatever you need to do to reproduce the issue

Stop ADB Logging


Press Ctrl-C in the cmd window to exit the adb program

Collect Dmesg Kernel Log

adb shell dmesg > dmesg.log


The dmesg.logwill be saved in the same folder of the adb.exe path.

Send the produced log files


The log file called logcat_log.txt and dmesg.log would've been created in the same directory where you run the adb.exe from.
Send these files to the support team.



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