Philips signage monitor ADB logging
Enable ADB Over Network on the screen
Press Home 1888 to go into Android menu
Select Settings
Go to Signage Display/Digital Signage -> Server Settings->ADB over network and enable it by ticking it
Go to Developer Options and enable it
Under Developer Options' sub menu, enable USB debugging.
(see picture below)
Download the ADB log tool from
Unzip
and only copy the files to a folder on your PC.
No installation needed.
Run the command prompt (press windows button, type cmd)
Enter the path of where you did previously copy the files,
same file path as the “adb.exe”.
See below example, files are copied to “C:\Users\vincent.storm\Dropbox (PhilipsSignage)\Vincent\FA\ADB\platform-tools”
Ensure that the screen is connected to the network and so is the PC you're running ADB from
adb connect IP ADDRESS:5555 (EXAMPLE: 192.168.0.190:5555)
Confirm that the adb software can see the screen via Network
type:
adb devices
(in the cmd window)
Your device (monitor) will be listed (see green marker below).
Start Logging
To start logging to logcat_log.txt , type:
adb -s {monitor IP address}:5555 logcat -v threadtime > C:\temp\log.txt
The logcat_log.txt will be saved in the same folder of the adb.exe path.
Reproduce the Issue
Do whatever you need to do to reproduce the issue
Stop ADB Logging
Press Ctrl-C in the cmd window to exit the adb program
Collect Dmesg Kernel Log
adb shell dmesg > dmesg.log
The dmesg.logwill be saved in the same folder of the adb.exe path.
Send the produced log files
The log file called logcat_log.txt and dmesg.log would've been created in the same directory where you run the adb.exe from.
Send these files to the support team.