xxHFL5009, xxHFL5010, xxHFL7009 NVM Reset Procedure

Introduction

NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process.

The NVM image used is dictated by the LCD component (the front part of the TV that lit up and produces picture) used in the TV.

That's why different Philips HFL TV model WILL require different NVM files

Even 2 HFL TVs of the same model, with different serial number range may use different LCD types, and thus require different NVM files

NVM Reset Procedure on xxHFL5009, xxHFL5010, xxHFL7009 will wipe out all configuration from your TV, including TV channels and other settings.

After this procedure, you need to either reconfigure the TV or apply a Master clone file onto the TV

NVM Reset Procedure require the upgrade_loader.pkg which will update the TV's software to the upgrade_loader.pkg software version.

Video of the steps

Procedure is outlined below.

Prepare the USB Drive:

Format the USB Drive with the following settings:

  File system=FAT32

  Allocation unit size = 64 kilobyte

Check the panel id code on the label at the back of the TV

Download files (depending on Panel ID) into USB Drive.

xxHFL5009 Models 

Model	Panel ID	PHILIPS_2K14_EU_HTV.BIN (model specific)	upgrade_loader.pkg (for xxHFL5009, xxHFL5010, xxHFL7009 platform only)
28HFL5009D/12	105	https://westanonline.sharepoint.com/:f:/s/Support/EodijQSl5jZLs7tXvCqI-BwBzTzaVymtgTXrl2xU8K-NRg?e=d9acm3	https://westanonline.sharepoint.com/:f:/s/Support/Enap2G6jgcpcrscGRMfcA7cBzaNJA6uDp8Xaj3u_1zpheQ?e=rnt1vi
32HFL5009D/12	061	https://westanonline.sharepoint.com/:f:/s/Support/EgavH661XP1Iggrq1bTpC74BH9DPAMEpIH2FZvnVs6kB2w?e=7rh8lN
40HFL5009D/12	062	https://westanonline.sharepoint.com/:f:/s/Support/EusZ_5D9nghGoUEULxDK0z4Bn6wwGlFlJ9769A1KjVR56Q?e=QMmkBY
48HFL5009D/12	103	https://westanonline.sharepoint.com/:f:/s/Support/Eqz1e0GTAitLoOuZaMV336cBqATRJPZxxQXQMqi4CRE73A?e=8kOjhx
55HFL5009D/12	063	https://westanonline.sharepoint.com/:f:/s/Support/Ei_rDLYjkbxFl-1oJUSWCC4BgXYFviExK7cWBBKzGIDpVw?e=WZWHUh

xxHFL7009 Models 

Model	Panel ID	PHILIPS_2K14_EU_HTV.BIN (model specific)	upgrade_loader.pkg (for xxHFL5009, xxHFL5010, xxHFL7009 platform only)
42HFL7009D/12	106	https://westanonline.sharepoint.com/:f:/s/Support/EmoRayZG5ftAvjIeYvrpvb8Bn6ouEtcUoFLzS-aNwmrAFQ?e=HTChXf	https://westanonline.sharepoint.com/:f:/s/Support/Enap2G6jgcpcrscGRMfcA7cBzaNJA6uDp8Xaj3u_1zpheQ?e=rnt1vi
47HFL700D/12	107	https://westanonline.sharepoint.com/:f:/s/Support/EjvA0GwQaKhOrz-9jjIU2r0BOG05FmO8iMkjTyLhV77Sgg?e=aLEZ81

xxHFL5010 Models

Model	Panel ID	PHILIPS_2K14_EU_HTV.BIN (model specific)	upgrade_loader.pkg (for xxHFL5009, xxHFL5010, xxHFL7009 platform only)
28HFL5010T/12	105	https://westanonline.sharepoint.com/:f:/s/Support/EupIJh7dIQ9fsayRdUGYMIAB6evszZYsrHkVC0B2yfSCmA?e=0cL64z	https://westanonline.sharepoint.com/:f:/s/Support/Enap2G6jgcpcrscGRMfcA7cBzaNJA6uDp8Xaj3u_1zpheQ?e=rnt1vi
32HFL5010T/12	137	https://westanonline.sharepoint.com/:f:/s/Support/EiEUqZV9N2tcjZfV4bMGDxUBRL1TNCDyMTyiIgfENgWIGw?e=yg9B56
40HFL5010T/12	138	https://westanonline.sharepoint.com/:f:/s/Support/EnVOrlTNFFZQkqL3pN0XkZABDL4Qj5Qiq1CTjtag1yFzLQ?e=neDk9x
48HFL5010T/12	139	https://westanonline.sharepoint.com/:f:/s/Support/EsbZ3uubFkVSj24b4jd0gs8BuG-TIchs7qb9Q_6hOIOeKw?e=vPYcYn
48HFL5010T/12	150	https://westanonline.sharepoint.com/:f:/s/Support/EqcOQmDpt9VThSvPRH-UR0sBtiihjgloFn19fRg9Ululug?e=yZOlA6
55HFL5010T/12	140	https://westanonline.sharepoint.com/:f:/s/Support/EpmY-W_ZRetWol6GOtOMDTIBu8JEkHn0eTG3TC_JZYrwRg?e=Uqu1Qy
55HFL5010T/12	149	https://westanonline.sharepoint.com/:f:/s/Support/EmJlsCILDEhTgVcUD-EalqcBLhtBZrV6cROQBtu74Q3EAQ?e=ZHayJt

Check that the filename are precisely the following names:

NVM.BIN not NVM(1).bin or nvm.bin, etc

upgrade_loader.pkg, not Upgrade_loader.pkg or upgrade_loader(2).pkg, etc

Performing NVM Reset

1. Power off TV (disconnect power to the TV)
   
2. Insert the USB Drive into USB1 interface (the USB Drive at the bottom rear of the TV).
   
3. Power on TV (reconnect power to the TV)
   
4. Wait for about 15-20 minutes
   
5. Using your remote, try to turn on the TV using the remote. If it does, remove the USB from the TV.
   

TV Re-Configuration 

NVM Reset Procedure on xxHFL5009, xxHFL5010, xxHFL7009 will wipe out all configuration from your TV.

You need to either reconfigure the TV or apply a Master clone file onto the TV. Please read the reason below.

Option A - Apply Master clone file

0. Insert the USB Drive with the Master Clone file

1. Go to professional Mode, 3,1,9,7,5,3,MUTE

2. Select: [Upgrade and Clone] -> [Clone USB to TV] -> [OK]

Option B - Reconfigure the TV (assuming that it only uses Free to Air channels or HDMI Source)

1. Go to professional Mode, 3,1,9,7,5,3,MUTE

2.Navigate to [Channels] -> [RF Channel Installation] -> [Search for Channels]

      Choose [Reinstall Channels] -> [Next]

      Make country selection -> [Next]

      Start the channel search

      Enter the Network Frequency and Network ID (Skip if you don’t have Cable TV)

      Click Done

      TV will tune to the first installed channel

3. Navigate to [Switch On Settings] -> [Channel Settings] -> [Switch On Channel] 

      Set it to the TV channel that you want to start the TV on to every time it is powered on (eg. 7 HD) or HDMI

4. Navigate to [Date and time]

      [Source]=Automatic Channel

      [Date and time]->[Source Channel]

      Set it to the TV channel that you want to sync time from (eg. 7 HD)

      (Tip. Set it to the same channel as [Switch On Settings] -> [Channel Settings] -> [Switch On Channel])

5. Navigate to the [Date and Time]->[Time Zone Setting] menu

      [Time Zone Country] -> Choose your country (eg. Australia)

      [Time Zone Region] -> Choose the time zone region for your selected country (eg. VIC)

      NB: If your desired [Time Zone Country] and [Time Zone Region] setting is not available, use [Date and time]->[Time Offset] menu to manually set the UTC time offset for your region.

6. Navigate to [Advanced] -> [Power]

      [Power On] = For Hotel: [Standby] For Non-Hotel: [Power On]

      [Standby Mode] = [Fast]

      [Reboot Everyday] = [On]

      NB: this reboot will not be seen by a guest in the room. Reboot everyday should always be [On] unless other mechanisms are created to reboot the TV daily.

      [Auto Standby] = For Hotel: [On] For Non-Hotel:[Off]

      If [On] the TV will go to STBY after 10 minutes if no video signal is detected, it will go to STBY if there is no user interaction for 4 hours. You can also turn this [Off]

7. Navigate to [Switch on Settings]->[Sound Settings] -> [Volume]

      [TV Speakers]: change default volume for TV speakers when turned on

      [Headphone/Bathroom speakers]: change default volume for the headphone and bathroom speakers when turned on

      [Bluetooth]: Change default volume setting for bluetooth speakers when turned on

      Recommended value 15

8. Navigate to [Sound]

      Set [Maximum Volume] to the desired value

      this will be the maximum volume that a guest can set on the TV

      Recommended value: 30

9. Navigate to [Advanced] -> [Identification Settings] menu:

      [RoomID] = Confirm room id is correct - should have already been set in Basic TV Settings

Important Remote Sequence

Professional Menu	319753mute
CSM Menu	123654
SAM Menu	062596 info/OK

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