xxHFL5011/7011 Troubleshooting TV Has No Audio
Problem:
TV has no audio
Possible Cause and Solution
1. TV speaker is set to off or volume is set to 0
Check the following settings:
Prof Menu -> Sound->Sound Management -> TV Speakers = ON
Prof Menu -> Sound->Maximum Volume = set accordingly
Prof Menu -> Switch on Setting-> Sound Settings-> Volume->TV Speakers = set accordingly
Power off the TV and Power it on and test.
2. Video source has no audio
Test the TV with other source to determine whether it's a source problem or TV problem
Connect the TV with an HDMI source and change the source of the TV to HDMI and see whether audio can be heard.
Make sure the source's audio is not muted.
3. TV Speaker/Component failed
Please raise a support ticket with our team
Office Use: #11503