HFL5014/6014/5114/6114 IPTV Showing No Channel

HFL5014/6014/5114/6114 IPTV Showing No Channel

A couple of things to check:
1. Check if the TV is connected to the network and have an IP Address
    - Press mute, left, right, up, down, ok to go to professional menu
    - Navigate to Wireless and Networks -> Settings->View Network Settings
      Confirm that you have a network connection there.
2. Check if the hotel network is equipment where the TV is connected to is setup to do IPTV broadcast.
    - Press mute, left, right, up, down, ok to go to professional menu
    - Navigate to Channel->Channel Settings->IGMP Version for Multicast Channels]
      Make sure the network equipment is set to the same version, if not you need to set the TV to the same version.
3. Check if the IPTV Head-end is working.
    - Contact the IPTV Head-end manufacturer for support

Office use only:
#11891


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