HFL5014/6014/5114/6114 IPTV Showing No Channel

HFL5014/6014/5114/6114 IPTV Showing No Channel

A couple of things to check:
1. Check if the TV is connected to the network and have an IP Address
    - Press mute, left, right, up, down, ok to go to professional menu
    - Navigate to Wireless and Networks -> Settings->View Network Settings
      Confirm that you have a network connection there.
2. Check if the hotel network is equipment where the TV is connected to is setup to do IPTV broadcast.
    - Press mute, left, right, up, down, ok to go to professional menu
    - Navigate to Channel->Channel Settings->IGMP Version for Multicast Channels]
      Make sure the network equipment is set to the same version, if not you need to set the TV to the same version.
3. Check if the IPTV Head-end is working.
    - Contact the IPTV Head-end manufacturer for support

Office use only:
#11891


    • Related Articles

    • xxHFL5014/6014/5114/6114 IPTV Audio Choppy

      If IPTV Audio sounds choppy.. See example video here https://westanonline.sharepoint.com/:f:/s/Support/EhDbNEPLEeNMvgnYbFzcUJQBm4wjjRB-VFxEZySunJG9MQ?e=9wnp5t Change IPTV Channel setting for the relevant channel(s) in ChannelList.xml from: <Multicast ...

    • HFL5014/6014/5114/6114/5214/6214 IPTV Pixelation

      Ensure multistream is configured as follow: • TS stream needs to be compatible with DVB standard • Maximum bit rate 18Mbps • Encapsulation of 7TS packets per IP frame. Preferably, each UDP packet must contain exactly 7 data chunks otherwise the ...

    • xxHFLxx14 How to Update Firmware via CMND

      1. Download firmware from https://support.westan.com.au/portal/en-gb/kb/articles/xxhfl5014-xxhfl6014-xxhfl5114-xxhfl6114-autorun-upg-normal-software-update Make sure the downloaded file's name is 'autorun.upg'. 2. Upload it to CMND: go to 'Files' ...

    • HFL USB Logging

      Step 1. Prepare the USB flash drive Get an empty flash drive and connect it to the PC. In my case the USB flash drive is called “USBFLASH”. In your case it will have a different name. Next step is to format the USB flash drive to FAT32. Select the ...

    • xxHFL5014 xxHFL6014 - No Australia in the channel country selection list

      Check that Professional Mode is ON If AU is still missing, this can be solved by either: performing NVM Reset procedure https://support.westan.com.au/portal/en-gb/kb/articles/hfl5x14-hfl6x14-nvm-reset-procedure turning professional mode on but don't ...