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IMPORTANT NOTE: Westan Australia and Westan New Zealand are no longer distribution partners for KanDao products. For service and support, please contact KanDao directly: service@kandaovr.com.
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      • Recent Articles

      • Colorlight Video Processor X and Z Series External Control Protocol

        See document in the link below https://westanonline.sharepoint.com/:f:/s/Support/EkTg8oVisJBMjXptaj5zJPoBkFyEfcD-rBKeHdefG-1KkQ?e=Z8cQ4L
      • CMND Reception - How To Uninstall CMND Reception

        Go to Windows "Add or Remove Programs" Uninstall the "Reception" program You should also clear CMND Reception settings otherwise it'll be retained and reused if you re-install CMND Reception ...
      • CMND Reception - How To Clear CMND Reception Setting

        You may want to clear CMND Reception setting if the username/password of CMND Reception in CMND has changed which may cause issue for CMND Reception to establish connection to CMND.. Uninstalling the CMND Reception doesn't clear the existing CMND ...
      • HFL5x14/HFL6x14 Netflix Doesn't Appear

        Overview For HFL5x14/HFL6x14 to show the Netflix App the following requirement must be met - Netflix Pre-Authorization need to have been completed at the App Control Portal. (Special Authorization from Philips is required if the TV is to use CDB ...
      • BDL4152E Clone In Process

        Clone taken from a BDL4152E is FW Specific The origin BDL4152E FW version and the destination BDL4152E FW version need to match otherwise clone in will be unsuccesful If the screen is brand new out of the box, the SW version should be written on the ...
      • Popular Articles

      • If your Polk Signa S1 or S2 will not connect to your subwoofer

        The Signa S1 sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. 2. Press and ...
      • Polk SignaS2 Factory Reset procedure

        To reset your device: - turn it on - press and hold the button "POWER", "SOURCE" and "VOL+" on the top of the product for at least 10 seconds. - After this, all settings of the Bar are erased.
      • MagniFi Mini - How to reconnect your Subwoofer

        NOTE: The MagniFi Mini sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. On ...
      • xxHFL5011 NVM Reset Procedure

        Introduction NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process. The NVM image used is dictated by the LCD component (the front part of the ...
      • BDL8051C - How to Unlock and Lock Touch

        How to Unlock a "Touch Locked" Screen When Touch Locked, it will prompt for Password Default password is 123 (in earlier production run, the code was 666 - so try that too) If the touch lock password has been changed, you need to either: - contact ...