IMPORTANT NOTE: Westan Australia and Westan New Zealand are no longer distribution partners for KanDao products. For service and support, please contact KanDao directly: service@kandaovr.com.
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Recent Articles
Mu-so Gen 2 — forced USB firmware update procedure
Overview This article is for Westan agents and authorised service agents. It covers the Mu-so Gen 2 forced USB firmware update procedure, including the complete file set required and the most common error (missing the forceupdate.naim file). When is ...Mu-so Gen 2 — no audio via HDMI / eARC from TV
Overview The Mu-so Gen 2 supports HDMI ARC / eARC input for TV audio. When a customer reports no audio via HDMI from their TV, this is almost always a TV configuration issue rather than a fault with the Mu-so. This article covers the diagnosis and ...Legacy Naim products — end-of-support guide
Overview Several Naim products have reached end-of-life (EOL) and are no longer supported by Naim Audio. Parts for these products are not available through Westan or Naim UK, and no repair pathway exists through official channels. This article ...ND5 XS2 / NDX 2 — no audio from RCA output
Overview A common setup issue where the ND5 XS2 (or NDX 2) appears to be working correctly in the Naim App but produces no audio through the connected amplifier. This is almost always caused by the analogue RCA output not being enabled in the Naim ...Mu-so Gen 2 / QB 2 — not found on network or Spotify dropping out
Overview This is the most common network-related support issue for Mu-so Gen 2 and Mu-so QB 2. The symptoms — device not found in the Naim App, Spotify Connect dropping, or intermittent audio — are almost always caused by router or network ...
Popular Articles
If your Polk Signa S1 or S2 will not connect to your subwoofer
The Signa S1 sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. 2. Press and ...Polk SignaS2 Factory Reset procedure
To reset your device: - turn it on - press and hold the button "POWER", "SOURCE" and "VOL+" on the top of the product for at least 10 seconds. - After this, all settings of the Bar are erased.MagniFi Mini - How to reconnect your Subwoofer
NOTE: The MagniFi Mini sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. On ...xxHFL5011 NVM Reset Procedure
Introduction NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process. The NVM image used is dictated by the LCD component (the front part of the ...Denon AVR Factory Reset procedures
Procedures are different for every model of Denon AVR 1. Power off the unit 2. Hold 2 buttons simultaneously , Press POWER button once 3. Let go of the first 2 buttons until you see INITIALIZED on the display. MODEL Button A Button B Button C ...