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IMPORTANT NOTE: Westan Australia and Westan New Zealand are no longer distribution partners for KanDao products. For service and support, please contact KanDao directly: service@kandaovr.com.
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      • Recent Articles

      • BFL2114 BFL2214 Vivi Cloning Guide

        How to create the USB with the latest TV firmware and clone data Download the latest firmware from https://westanonline.sharepoint.com/:f:/s/Support/EmTtHo1RftBZs7g88wQgv-QBgvF0AJKpPgfNj_lA1O73eQ?e=xew4CZ Copy the autorun.upg file to the root ...
      • HFL5x14/HFL6x14 Channel List Randomly Changes

        Symptoms: Intermittently some channel will disappear from the Channel list Sometimes duplicate channel appeared with the frequency definition changed. Solution Set the following setting in the TV Menu->Upgrade and Clone->Auto Upgrade settings - Auto ...
      • Westan Warranty Support Process for Klipsch, Onkyo and Pioneer

        Klipsch, Pioneer and Onkyo Support Process Please follow the below process for warranty support on all Klipsch, Onkyo and Pioneer products: End users to bring product back to the place of purchase. BRAND WARRANTY PERIOD DOA PERIOD TYPE KLIPSCH ...
      • Instructions to rectify CMND notification emails that don't show the room numbers

        Unzip the files from the attachments Put them in the following path in your computer where CMND is installed: C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\SmartInstall\WEB-INF\classes\com\tpvision\smartinstall\util Restart CMND or ...
      • BDL4650D 4G Module Installation

        4G module doesn't come with the screen. It need to be purchased Supported 4G module is Advantech AIW-344FQ-E02 Installation SOP is in the attachment
      • Popular Articles

      • If your Polk Signa S1 or S2 will not connect to your subwoofer

        The Signa S1 sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. 2. Press and ...
      • Polk SignaS2 Factory Reset procedure

        To reset your device: - turn it on - press and hold the button "POWER", "SOURCE" and "VOL+" on the top of the product for at least 10 seconds. - After this, all settings of the Bar are erased.
      • MagniFi Mini - How to reconnect your Subwoofer

        NOTE: The MagniFi Mini sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. On ...
      • xxHFL5011 NVM Reset Procedure

        Introduction NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process. The NVM image used is dictated by the LCD component (the front part of the ...
      • BDL8051C - How to Unlock and Lock Touch

        How to Unlock a "Touch Locked" Screen When Touch Locked, it will prompt for Password Default password is 123 (in earlier production run, the code was 666 - so try that too) If the touch lock password has been changed, you need to either: - contact ...