Customer B - BDL4050D Fusion Signage Menu Board Common Issues

Content Are Not Updating

Ensure screen is connected to the Local Wifi - click here

If the screen status is offline although it is connected to local wifi, there's a possibility that the customer's LAN doesn't connect to the internet.

Please try enabling your mobile hotspot (and disable wifi on your mobile hotspot) and connect the screen to your mobile hotspot instead and see if that works.

If that works, then the internet connection issue through the local LAN need to be sorted by your IT department. 

How to Connect To the Local Wifi

Using the Philips remote control

Press OK to bring the Fusion menu on the screen

Select Settings and Press OK

Select Wifi and Press OK

Enable Wifi and connect to the desired wifi network.

How to configure Screen to be in portrait mode

Please note that different model/size require the screen to be oriented in a different manner when mount in portrait.

For BDL4050D, the following is how you mount it in portrait

Press OK to bring the Fusion signage menu, choose settings, ensure custom rotation is disabled

Then press Home to bring up the screen's settings menu

     ->Configuration 2->Rotation->Image Rotate - All = On

• Related Articles

• Customer B - BDL4550D Menu Board Common Troubleshooting Steps

  Wifi issues Step 1 - Turn the screen of at the powerpoint leave it off for 10-15 minutes and then turn it back on again before trying to connect it back to the wi-fi. Step 2 – If rebooting the screens doesn’t work try turning of the router/modem for ...

• Fusion Signage Installation Guide for BDL4050D

  Update Screen's Software Updating the screen (xxBDL4050D) software to the latest version solve some of the known issues which exist with previous version of the android software. Follow the link below to Update the xxBDL4050D's software ...

• Fusion Signage Installation Guide (10BDL3051T and 24BDL4151T)

  Go through the 10BDL3051T initiation steps, including setting up the network. Connect to a network with open access to the internet (REQUIRED FOR FUSION SIGNAGE TO WORK) Enter Admin Menu (press Menu and Vol- button together) Key in password: 1234 ...

• BDL4650D - Clone Process for Fusion

  Prepare USB Drive with the Clone content Prepare USB flash drive formatted in FAT32 format (preferably 16 GB) Download USB content from the link below ...

• BDL3650Q - Clone Process for Fusion

  Prepare USB Drive with the Clone content Prepare USB flash drive formatted in FAT32 format (preferably 16 GB) Download USB content from the link below ...