Denon and Marantz Consumer Products Limited Warranty Statement

Denon and Marantz Consumer Products Limited Warranty Statement

Westan (NZ) Ltd provides the following Back to Base Warranty:

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 and other relevant laws of the region. The warranty offered is in addition to other rights and remedies offered under consumer law. The conditions contained in this warranty are applicable to purchases made within NZ only and override any international warranty offered by the manufacturer. Purchases outside NZ are not supported by this warranty. Any false representation of these conditions either verbal or written from place of purchase will not be deemed binding.

Westan (NZ) Ltd acting as distributor for Denon & Marantz offers this ‘warranty against defects’ if the following conditions are met:

Conditions of Warranty

Denon and Marantz consumer products distributed by Westan (NZ) Ltd [NZBN:9429036385874] are covered by the following warranties:
  1. Westan Pty Ltd undertakes to repair, or at their option, to replace free of charge, any defective parts in the Product supplied herewith and/or faults which in their opinion are due to defective workmanship within the warranty period.
  2. Such repairs or parts replacement will be made without charge providing:
    1. That the customer’s copy of the sales docket is presented as proof of the purchase date;
    2. That the unit was purchased from an authorised dealer appointed by Westan (NZ) Ltd;
    3. That there has been no attempt to repair the unit by an unauthorised agent;
    4. That the serial number on the unit has not been altered or removed;
    5. That the unit is delivered to a repair facility authorised by Westan (NZ) Ltd in either its original package or similar package which affords an equal degree of protection. Postage, insurance and/or shipping charges are the responsibility of the purchaser;
    6. That the product was purchased in New Zealand and that the original purchase is applying for repair under warranty.
This warranty is non-transferable and extends only to defects occurring under normal domestic use of the product where operated in accordance with our instructions.

The warranty period for Denon consumer products is as follows:
  1. For AV Receivers, Hi-Fi Components and Component Speakers the warranty period is 3 years.
  2. For Mini and Midi Hi-Fi systems, Turntables, Soundbars, wireless Heos enabled speakers, Heos Electronics components and Heos Soundbars the warranty period is 3 years
  3. For Headphones, Bluetooth speakers, Accessories (including Remote Controls and external Power Supplies) the warranty period is 12 months
  4. For Turntable Cartridges, Stylus and Drive Belts the warranty period is three (3) months commencing from the date of purchase.
The warranty period for Marantz consumer products is as follows:
  1. The warranty period is 3 years.

This warranty expressly excludes:
  1. Accessories supplied with the product or purchased optionally for use with it;
  2. Damage sustained to the output circuits of power amplifiers that have been externally short-circuited;
  3. External parts and features such as printing, lettering, knobs etc.;
  4. Fair wear and tear;
  5. Mileage or travelling time in respect of service, or pick-up or delivery costs incurred;
  6. Service costs which reveal that the unit is in normal working order, arising from failure to correctly adjust the controls of the unit or follow the instruction manual;
  7. Any responsibility for inadequate aerial or Wi-Fi performance.

Procedure for Claims

The consumer must:
  1. Register a warranty claim on https://support.westan.com.au/ by submitting a ticket and include proof of purchase, product name and serial number.
  2. Return the goods as per the requirements as stated in ‘Conditions of Warranty’ section 2 (e).

Submit a ticket in our system

See this link to see the full Westan NZ Ltd Warranty and DOA process, including how to submit a Warranty claim and DOA ticket: https://support.westan.com.au/portal/kb/articles/denon-and-marantz-warrant-and-doa-process.

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