A broken headband on a premium pair of headphones is incredibly disappointing — especially when it happens through normal everyday use. The good news is that Focal headband faults have a clear repair path, and many are covered under warranty.
This article will help you identify the type of damage, understand your warranty position, and get the right resolution as quickly as possible.
Headband damage on Focal headphones falls into a few common types. Identifying yours helps us get the right part ordered immediately. Take a close look and find the description that matches:
The plastic mechanism that lets you adjust the headband length has cracked or split, usually at the point where plastic meets metal. The headband arm may no longer stay in position or feels wobbly.
The arm of the headband itself has cracked or broken, usually at the joint between the metal and plastic sections.
The plastic housing around the swivel hinge connecting the ear cup to the headband has cracked or broken away, causing the ear cup to detach, wobble, or hang loose.
The plastic bracket that connects the ear cup to the headband arm has snapped cleanly. The headphones may be unwearable.
Tip: Take photos before contacting us. Clear photos of the break point make a big difference to how quickly we can process your case. A few angles showing the damage helps us identify the part and assess warranty eligibility without needing the headphones in hand first.
Focal headphones carry a 2-year warranty from the date of original purchase. Headband failures that occur during normal use within this period are generally covered.
Usually covered under warranty:
Usually not covered:
Not sure if you're covered? Contact us anyway. Australian Consumer Law provides additional protections beyond the stated warranty period for major failures. Even if your headphones are out of warranty, we may be able to help — we assess every case individually.
If the damage is covered under warranty, we'll arrange a repair or replacement at no cost to you. We cover return freight for warranty cases. What we need: your serial number, proof of purchase, and photos of the damage.
If you're comfortable doing basic repairs and your headphones are out of warranty, we may be able to supply the replacement headband, slider, or bracket directly at cost. Important: if your repair involves internal wiring or soldering, please contact us before attempting it — we can provide guidance and ensure you have the right information to do it safely.
If out of warranty, we can still arrange a professional repair. Contact us for a quote — headband repairs are typically far more cost-effective than buying a replacement pair.
Note on parts lead times: Parts are ordered from Focal in France and typically take 4–8 weeks to arrive. We'll communicate with you throughout and can sometimes fast-track using donor unit parts.
When you get in touch, please include:
Contact Westan Support: Email focal.support@westan.com.au or submit a ticket at support.westan.com.au. We aim to respond to all warranty enquiries within 2 business days.
Yes — in our experience, headband failures within the first 30 uses with no misuse are treated as manufacturing defects and covered under warranty. Contact us with photos and your proof of purchase.
If the ear cup has completely detached, we'd recommend not using them to avoid further damage to the internal wiring. If it's a slider crack and the headphones are still wearable, it's generally fine to continue using them carefully.
Yes — we can supply parts for self-repair or arrange a chargeable professional repair. Contact us and we'll walk you through the options and costs.