The display has strange blotching / jittering or resolution problems ?

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• When we turned on the display after installation, parts of the screen are in the wrong position ?

  This will indicate that the display cabinets have NOT been installed in the order as shipped from  Aurora. Check the Aurora documentation to ascertain the correct layout and position. This can be resolved by loading up novastar software and re ...

• The Display seems to be flickering ?

  The symptom of flickering would point to the data cable being slightly unseated, please remove and re insert the cable connector and ensure that it is not damaged or the retaining clip has not  been compromised

• I can see a row of LED’s that are a strange colour or slightly different to the rest of the led’s on That module ?

  This issue indicates an IC Chip short circuit whereby it is likely that one of the IC legs has touched  another OR become unseated by solder failure. This is more prominent immediately after  installation as transit and man handling could create this ...

• Priority Ratings and Important Timings for LED Warranty Support Tickets

  Support Delivery Times First level support Within 4 business hours of lodgement: expect a response from us, which may include follow up questions to pinpoint the issue and/or some basic troubleshooting Within 8 business hours of confirming your ...

• I cannot get the screen to power on ?

  Check the circuit breakers and main breaker to ensure the venues power is in fact on and then check the rear of the cabinets to see if there are indicators lights on . Indicator lights on means there is power but no video signal and you need to – • ...