Verdanté Limited 25 Year Manufacturer’s Warranty – for Australia and New Zealand

1. Verdanté products purchased in Australia or in New Zealand are covered under a twenty-five year limited lifetime warranty against defects, provided by Westan Australia Pty Ltd (40 111 699 819) for Verdanté products purchased within Australia and by Westan (NZ) Pty Ltd (9429 0363 85874) (hereafter “the Westan Group”) for items purchased within New Zealand.
2. Our products come with guarantees that cannot be excluded under Australian Consumer Law or New Zealand Consumer Law, as well as other laws guaranteeing certain conditions, warranties and undertakings, which give you legal rights in relation to the quality and fitness for purpose of products sold within your region. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. Subject to these rights, the Westan Group warrants your Verdanté products to be free from defects in materials or workmanship for 25 years under normal use.
4. All warranty periods commence from the date of the invoice from the Westan Group to you.
5. The purchaser presenting a warranty claim must present a copy of the invoice or bill of sale from an Authorised Westan dealer as proof of purchase verification. Westan reserves the right to reject the warranty claim if the Purchaser is unable to present the original of such invoice or bill of sale if required.
6. Products returned under warranty will be replaced with goods of the same type, where possible. Replacement does not extend or restart the Warranty term.
7. This warranty is provided on a back-to-base basis. This means that you are responsible for delivering the Verdanté product(s) to the closest Westan warehouse at your cost and at your risk, unless transported by the Westan Group or its authorised representatives. The Westan Group will not be held liable for any damage caused to the product(s) while in transit.
8. The Westan Group undertakes responsibility for freight for the return of repaired product or replacement product to you at our cost.
9. If no fault is found and the product is determined to be in proper working order, the Westan Group will return the Verdanté product to you and may seek reimbursement of any costs incurred, including in labour and transport.

Exceptions

10. The express warranties set out above do not apply:

1. If the claim is made outside the region of original purchase (either Australia or New Zealand);
2. If the Verdanté product has not been installed, operated, maintained or used in accordance with the maunfacturer’s instructions or specifications provided with the product;
3. Where the damage, defect or other issue is as a result of alterations, accident, misuse or abuse of the product. This includes damage incurred from: fire, flood, thunderstorm activity or any other unreasonably extreme environmental conditions; acts of God; the use of incorrect hardware such as screws and bolts; excessive force applied during installation or setup; unauthorised alterations, repairs or tampering to the product; or exposure to any other condition known to cause damage by an external force;
4. Where the defect or other issue with the product is caused by normal wear and tear;
5. If damage arises out of transport of the goods from you to another site;
6. To replacement or repair of any consumables such as screws or lost parts and accessories;
7. To any failure or damage caused by the collapse or failure of any mounting surface such as a wall or ceiling, where the surface is not strong enough to safely handle the weight of the Verdanté product and object mounted to or otherwise held by the Verdanté product.

11. This warranty does not cover any expenses associated with removing or uninstalling the original product, or reinstalling the repaired or replaced product.
12. In no event will the Westan Group be liable for any claims or damages relating to any other goods combined with the Verdanté products, or for loss of profit, economic or financial losses, damages, consequential loss, loss of opportunity or benefit, los​​​​s of a right or any other indirect loss suffered by you or your end user in connection with the Verdanté products supplied.

Warranty Claim Process

To make a warranty claim to the Westan Group, please ensure you have the following information:

• Proof of purchase (copy of invoice or point of sale receipt);
• An image and description of the fault;
• Contact details of the claimant.

Visit the Westan Support Help Centre at www.support.westan.com.au as soon as possible to lodge a ticket and initiate the warranty claim. The Westan Technical Support team will usually respond within four working days, and claims are expected to be completed within one month of ticket lodgement dependent on availability of replacement parts or product, prompt return of product to a Westan warehouse and freight timings.