Klipsch, Pioneer and Onkyo Support Process

1. End users to bring product back to the place of purchase.
   
   

   BRAND	WARRANTY PERIOD	DOA PERIOD	TYPE
   KLIPSCH	Passive Loudspeakers - Heritage Series = 10 years Passive Loudspeakers - Professional Series = 5 years Passive Loudspeakers - Reference / Reference Premiere Series = 5 years Architectural Speakers - Outdoor = 5 years Architectural Speakers - Indoor Flushmount = Limited lifetime Active Subwoofers = 2 years on electronics, 5 years on woofers Powered Speakers - Portable and Active Bookshelf = 1 year Soundbars = 1 year Wearables - Headphones = 1 year Wearables - Earphones = 2 years	30 days	Back to base
   ONKYO	AV Receivers = 2 years AV Receivers - RZ Series = 3 years Amplifiers / Stereo Receivers = 2 years CD Players = 1 year	30 days	Back to base
   PIONEER	AV Receivers = 1 year AV Receivers - LX Series = 2 years Amplifiers / Stereo Receivers = 1 year CD Players = 1 year	30 days	Back to base

   
   
2. Reseller verifies warranty and troubleshoots the product.
   
3. If the fault persists, the Reseller sends the unit to the closest Authorised Repair Agent.
   
4. The Authorised Repair Agent creates a ticket with Westan.
   
5. Westan authorises assessment and repair work, if applicable.
   
6. If the Authorised Repair Agent's assessment is No Fault Found, Westan reserves the right to charge the Reseller for any labour and freight costs associated with assessment of the unit.
   
7. The Authorised Repair Agent returns the repaired unit to the Reseller or Westan may also issue a replacement where parts are not available or a repair cannot be viably actioned.

Authorised Repair Agents for Klipsch, Pioneer and Onkyo