Focal | General | Knowledge Base

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Focal Troubleshooting and FAQs
For knowledge base and troubleshooting guides you can refer to the FAQ pages for your Focal product via this link: https://www.focal.com/support
Focal: How does the warranty process work?
The Claim Process Please submit a ticket through the Westan Support ticketing portal in order to have a warranty claim submitted and reviewed. A ticket must be lodged for all faults, failures and non-user related damages, whether you are looking for ...
Focal Limited Manufacturer's Warranty
Westan Australia Pty Ltd (40 111 699 819) (hereafter "Westan") acts as a distributor for the manufacturer of Focal products. Westan offers this warranty against defects for Focal products purchased within Australia under the following conditions. Our ...

Popular Articles
If your Polk Signa S1 or S2 will not connect to your subwoofer
The Signa S1 sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. 2. Press and ...
Polk SignaS2 Factory Reset procedure
To reset your device: - turn it on - press and hold the button "POWER", "SOURCE" and "VOL+" on the top of the product for at least 10 seconds. - After this, all settings of the Bar are erased.
MagniFi Mini - How to reconnect your Subwoofer
NOTE: The MagniFi Mini sound bar and wireless subwoofer are preset at the factory to work together. Should your wireless subwoofer stop receiving an audio signal, follow these instructions to re-establish the connection: 1. Turn on your sound bar. On ...
xxHFL5011 NVM Reset Procedure
Introduction NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process. The NVM image used is dictated by the LCD component (the front part of the ...
BDL8051C - How to Unlock and Lock Touch
How to Unlock a "Touch Locked" Screen When Touch Locked, it will prompt for Password Default password is 123 (in earlier production run, the code was 666 - so try that too) If the touch lock password has been changed, you need to either: - contact ...

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