I cannot locate the USB for the LED screen we purchased ?

All Aurora displays come with a USB containing supporting files and guides to assist installation, 

Should for some reason these be missing the files are still available on our cloud system, contact your Westan Regional Support and they can assist with retrieving / providing access to you PRJ XXX files.

• Related Articles

• I have turned the screen on and I am seeing a white snow like image ?

  This issue indicates a lack of configuration file or incorrect configuration file. In this instance  please locate the configuration (Intelligent file) and reload it to the screen as supplied on the  USB or contact Westan Support.

• I have ordered and replaced a LED module for our screen and it is seems to have a different brightness and colour ?

  LED screen modules are made in specific batches, these batches can never truly be re created post manufacturer in a different batch as subtle variances in the setup of the factory line (even ever so small) will create a noticeably different outcome. ...

• How to clean outdoor screen

  Hose it off. Low pressure. These are only IP65 front so low-pressure water jets only. A soft brush may be used. Only run horizontally or vertically or they may dislodge led lamps. Do not press hard. Worst case isopropyl alcohol and a soft lint free ...

• Priority Ratings and Important Timings for LED Warranty Support Tickets

  Support Delivery Times First level support Within 4 business hours of lodgement: expect a response from us, which may include follow up questions to pinpoint the issue and/or some basic troubleshooting Within 8 business hours of confirming your ...

• Half the screen has gone black ?

  Sections of screen going black indicates either  Loss of lead in power to that section (check circuit breakers and / or isolators) Loss of Lead in Data (Check Data connectivity to the lead in cabinet and the data connectivity from the LED processor ...