What to do when no sound is coming from the speakers of the Philips TV?

What to do when no sound is coming from the speakers of the Philips TV?

Situation
There is no sound coming from the TV speakers, when viewing a channel on the TV.

Checklist
Ensure that:

  • The software of the television is up-to-date
  • The volume on the television is not muted and set to at least 20
  • The sound output is not set to an external sound system

Answer
In order to get sound from the television speakers, follow these steps:  
 

Note: The menu paths below can present minor differences depending on the TV model.


1. Check other media
Try listening to the TV while viewing different source material, for example when watching a BluRay disc, a DVD, TV channels, a clip on the YouTube App or the HD demo clip.

2. TV Speakers are active
Ensure that the TV speakers are selected in the sound menu.

Press the “Home” / “Settings” / "Menu" button on the remote control and select:
[Setup/quick settings] >[Sound] > [Advanced]> [TV speakers] > [On] and press “OK”.
Or
[Speakers] > [On] and press “OK”.
Or
[Settings/quick settings] > [Audio out] > [TV speakers] and press “OK”.

3. TV Location
Ensure that the correct location of the TV is selected.

Press the “Home” / “Settings” / "Menu" button on the remote control of the TV and select:
[Setup] > [Television settings] > [General Settings] > [TV placement] > [On a stand] / [on the wall] and press “OK”.
Or
[All settings]  > [General Settings] > [TV placement] > [On a stand] / [on the wall] and press “OK”.
Or
[Settings/Frequent settings]* > [All settings] > [Sound] > [TV placement] > [On a stand] / [on the wall] and press “OK”.
*Only for some models

4. Restart

  • Pull the power plug from the power socket.  
  • Disconnect all devices from the TV.
  • After at least two minutes reconnect the power plug again, still without any devices connected.
  • Switch the television on from standby with the power button.
  • Reconnect the external devices if needed.

5. HD Demo clip
Play the HD democlip to listen whether the TV speaker can play sound when no devices are connected to the TV. The HD democlip is a short movieclip stored on the TV.

To view it press the “Home” button on the remote control of the TV and select:
[Setup] > [Watch demos] > [HD demo clip] > [Start] *
Or
[Utilities] > [Demo Me]
Or
For Android TVs (and also some recent non-Android sets), press the “Home” button on the remote control and, in the Apps section, select [Demo me]
* On some televisions [Watch demos] is on the second page of the [Setup] 
 

Note: Some TVs do not have an HD demo clip in the Watch Demos menu. If this is the case, skip step 5 and continue with step 6.

 

If sound can be heard when playing the HD demo clip:
Contact the manufacturer of the external device or the channel provider, if applicable. Some steps they might recommend are:

  • Change the volume on connected devices, if applicable
  • Connect the device to a different port of the TV (e.g. HDMI, scart)
  • Check the cables from the connected device to the TV

 

6. Reset the TV to factory settings

Press the “Home” button on the remote control of the TV and select depending on the TV model:
[Setup] > [TV settings] > [Reset]
[Setup] > [TV settings] > [Factory Settings]
[Setup] > [TV settings] > [General Settings] > [Factory Settings]
[Setup] > [TV settings] > [General Settings] > [Factory Settings] > [Reset]
[Settings] > [All settings] > [General Settings] > [Factory settings]
Or
Press the “Settings/Menu” button on the remote control and select:
[Frequent settings]* > [All settings]  > [General Settings] > [Factory settings] and press “OK”.  
*Only for some models
 

Note: This option is often the last in the menu. If it is not visible, scroll down.


7. Reinstall the TV
Reinstall all the functions of the television.

Press the “Home” button on the remote of the television and select one of the following depending on the TV model:
[Setup] > [TV settings] > [General settings] > [Reinstall TV]
[Setup] > [TV settings] > [Reinstall TV]
[Settings] > [All settings] > [General Settings] > [Reinstall TV]
Or
Press the “Settings/Menu” button on the remote control and select:
[Frequent settings]* > [All settings] > [General settings] > [Reinstall TV]
*Only for some models

8. Contact the dedicated Philips Television support team

If the above steps did not have the desired effect, lodge a warranty claim https://support.westan.com.au/portal/en-gb/newticket. if your television is still under warranty and purchased from Westan directly/indirectly.


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