HFL5x14/HFL6x14 Netflix Doesn't Appear

HFL5x14/HFL6x14 Netflix Doesn't Appear

Overview

For HFL5x14/HFL6x14 to show the Netflix App the following requirement must be met
- Netflix Pre-Authorization need to have been completed at the App Control Portal. (Special Authorization from Philips is required if the TV is to use CDB interface)
- TV Populated with the App Control Id and Profile from App Control Portal
- TV Configured with Clear User Data Enabled and Dashboard as Philips Home Dashboard (default) (for Custom Dashboard interface, ensure Special Authorization from Philips is in place)
- Guest Checked In on the TV (through CMND / via PMS)
   (Note: For TV FW version TPM181HE_R.205.002.042.000 and higher - guest checked in is no longer required.)

At App Control Portal:

AppControl Portal Pre-Authorized Apps need to show Authorized


At the TV

Enter the Pro Menu
 Dashboard->
  Select Dashboard->Philips Home (if you're using custom Dashboard, special authorization need to be approved by Philips
 Features->
  Apps->
   SmartTV Server Settings->
     SmartTV Mode = Profile
     Profile Settings->
        AppControl ID Type = Manual
        AppControl ID = Your Hotel App Control ID
        Profile Name = The App control Profile Name to be used
        Location ID = The App control Location ID to be used
   
   App Sync->App Sync Status
     Sync Apps
       Wait until you see Installing Apps to complete

 Guest Management ->
    Clear User Data = Anything but OFf

Navigate to:
Features->  Apps-> Pre-authorized App->Netflix
Confirm that you can see this message "This TV is authorised to show Netflix"

To see the Netflix App

Go to the Philips Dashboard (press the Home button)
You should see the Netflix app

Possible issues

If Netflix App is still not shown under Apps on the Philips Dashboard

Check the TV Firmware version

  * press 1,2,3,6,5,4 which will show you the CSM 1 menu..
  * Press down to show CSM 2 menu and note the 2.1 Current main software.
  * If the version is lower than TPM181HE_R.205.002.042.000, you need to check in the guest to be able to see Netflix

Check if the TV is connected to the internet (to be able to download Netflix)

Pro Menu->
 Wireless and Network->
Test using your mobile hotspot in case if network firewall prevent connection to the internet.



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