Legacy Naim products — end-of-support guide
Overview
Several Naim products have reached end-of-life (EOL) and are no longer supported by Naim Audio. Parts for these products are not available through Westan or Naim UK, and no repair pathway exists through official channels. This article provides the current EOL list and the recommended response for dealer and customer enquiries.
Current end-of-life Naim products (no support available)
| Model | Notes |
|---|
| CD5i | Fully EOL. No parts available. Different to the still-supportable CD5si. |
| NDX (original) | Fully EOL. No parts or firmware available from Naim UK. |
| N172 XS | Confirm support status with Naim UK before rejecting — may be borderline. |
| Naim Olive series (general) | Most parts unavailable. Cosmetic parts (e.g. logo plates) may occasionally be sourced on request. |
| UnitiLite | EOL. No repair pathway through Westan. |
Products that are still supported but with limited parts availability
- CDX: Naim UK support is limited. Some clamp/mechanism parts may still be orderable — check before rejecting.
- NaimUniti 2: OLED display module (11-001-0033) available from Westan NZ. Other parts on request.
- NAP 155 XS: Capacitor kits still available. See the recap guide article.
How to respond to EOL repair enquiries
Use the following wording when advising a dealer or customer that a product is end-of-life:
"Thank you for contacting Westan Naim support. Unfortunately, [product model] has reached end-of-life and is no longer supported by Naim Audio. Spare parts for this model are no longer available through Naim UK or Westan, and we are unable to facilitate a repair through official channels.
If you wish to pursue a repair independently, a specialist vintage or high-end audio repair technician may be able to assist, though we are unable to provide schematics or parts support for EOL products."
Checking EOL status before rejecting
Before rejecting a repair request as EOL, confirm the product status with Naim UK dealer support if you are unsure: dealer@naimaudio.com. Some borderline models (e.g. N172 XS) may still have limited support available.
Key contacts
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