Overview

All Naim products sold through Westan Australia are covered by a 2-year manufacturer's warranty from the date of purchase. This applies to both Australia and New Zealand.

What the warranty covers

• Manufacturing defects in materials and workmanship
• Electronic component failures under normal use
• Mechanical failures not caused by physical damage or misuse

What the warranty does not cover

• Physical damage (drops, impacts, liquid ingress)
• Damage caused by incorrect installation or setup
• Cosmetic damage (scratches, dents) not affecting function
• Products modified or repaired by unauthorised parties
• Consumables (batteries, stylus, belts)
• Products used outside their intended purpose

How to check warranty status

1. Confirm the Westan tax invoice or dealer invoice showing the purchase date
2. Cross-reference the serial number with the purchase date — warranty runs 2 years from that date
3. If the purchase date is unclear, contact Westan Naim support with the serial number

How to make a warranty claim

1. Lodge a support ticket via support.westan.com.au
2. Include: product model, serial number, description of fault, proof of purchase date
3. Westan will assess the claim and advise next steps — repair, replacement, or rejection

Out-of-warranty repairs

If a product is out of warranty, Westan can still facilitate repairs through authorised service agents or Naim UK, at the customer's cost. Contact Naim support to obtain a repair quote before proceeding.

Contact

Naim AU/NZ support: naim.support@westan.com.au