Naim Troubleshooting and FAQs

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• Naim Limited Manufacturer's Warranty

  Westan Australia Pty Ltd (40 111 699 819) (hereafter "Westan") acts as a distributor for the manufacturer of Naim products. Westan offers this warranty against defects for Naim products purchased within Australia under the following conditions. Our ...

• DOA claim process — Naim products

  Overview A Dead on Arrival (DOA) claim applies when a Naim product is faulty on first use or fails within the first 30 days of purchase. Before lodging a DOA claim, confirm the issue is a genuine fault and not a setup or configuration problem. Step 1 ...

• Legacy Naim products — end-of-support guide

  Overview Several Naim products have reached end-of-life (EOL) and are no longer supported by Naim Audio. Parts for these products are not available through Westan or Naim UK, and no repair pathway exists through official channels. This article ...

• Naim warranty — what's covered (AU & NZ)

  Overview All Naim products sold through Westan Australia are covered by a 2-year manufacturer's warranty from the date of purchase. This applies to both Australia and New Zealand. What the warranty covers Manufacturing defects in materials and ...

• Naim: How does the warranty process work?

  The Claim Process Please submit a ticket through the Westan Support ticketing portal in order to have a warranty claim submitted and reviewed. A ticket must be lodged for all faults, failures and non-user related damages, whether you are looking for ...