FAQ & Troubleshooting
Focal — Frequently asked questions
This page brings together the most common questions we receive about Focal products. If you don't find your answer here, our full troubleshooting articles cover each topic in more detail — links are included throughout. Warranty questions How long is ...
Focal — Parts missing from a new product
Is this the right article for you? You're in the right place if you've opened a new Focal product and discovered that something is missing from the box — for example: A speaker stand spike kit or hardware pack that should have been included A remote ...
Focal — Ordering replacement parts and accessories
Is this the right article for you? You're in the right place if you need to purchase a replacement part or accessory for your Focal speaker or headphone, including: Speaker grilles, grille frames, or grille fabric Speaker stand spikes, hardware ...
Focal speakers — Cabinet resonance and unwanted vibration
Is this the right article for you? You're in the right place if your Focal speaker is producing an unwanted buzzing, droning, or resonant sound that: Only occurs at certain notes or frequencies — but not all the time Is most noticeable at moderate to ...
Focal speakers — Cosmetic damage, veneer and finish issues
Is this the right article for you? You're in the right place if your Focal speaker has: Visible damage to the cabinet finish — scratches, chips, dents, or marks Veneer that is lifting, peeling, or separating from the cabinet A finish that is fading, ...
Focal Sub Air — No audio output (wireless or wired)
Is this the right article for you? You're in the right place if your Focal Sub Air, Focal Sub One, or Focal Dome Sub Air: Powers on (the indicator light is on) but produces no sound at all Works sometimes but cuts out unexpectedly Produces no sound ...
Focal electronics — Product won't power on, DOA, or battery fault
Is this the right article for you? You're in the right place if your Focal product: Will not power on at all, even after charging or checking the power supply Arrived brand new and has never worked Has stopped powering on after previously working ...
Focal headphones — Ear pad deterioration, peeling and replacement
Is this the right article for you? You're in the right place if your Focal headphone ear pads are: Peeling, cracking or flaking — particularly on the leather or microfibre surface Losing their shape — one pad has become flat, misshapen, or no longer ...
Focal headphones — Distorted, scratchy or static audio
Is this the right article for you? You're in the right place if your Focal headphones are producing any of these sounds alongside (or instead of) your music: A scratchy, grainy or crackling noise from one or both ear cups A constant hiss, sizzle or ...
Focal — Warranty, repairs and returns: your complete guide
What is covered under Focal's warranty? Focal products are covered against manufacturing defects in materials and workmanship for the following periods: Headphones: 2 years — Bathys ANC, Celestee, Elegia, Clear, Utopia 2022, Radiance Passive ...
Focal speakers — No treble, tweeter distortion or tweeter damage
Is this the right article for you? You're in the right place if you're experiencing any of the following from your Focal speakers: Treble (high frequencies) is completely absent — the speaker sounds dull or muffled Treble is distorted, harsh, or ...
Focal headphones — Broken or damaged headband
We understand how frustrating this is A broken headband on a premium pair of headphones is incredibly disappointing — especially when it happens through normal everyday use. The good news is that Focal headband faults have a clear repair path, and ...
Focal headphones — Sound from one side only
Is this the right article for you? You're in the right place if you're experiencing any of the following: One ear cup is completely silent while the other plays normally One side is significantly quieter than the other Sound cuts in and out on one ...
Focal Bathys — High-pitched noise, squealing or beeping
Is this the right article for you? You're in the right place if your Bathys headphones are making any of these sounds: A loud, high-pitched squeal or whine when you power them on A rhythmic beeping sound during use, even without music playing A ...