xxHFL7011 xxHFL7111 NVM Reset Procedure
Introduction
NVM (Non Volatile Memory) Reset Procedure overwrite the NVM memory area with a model specific NVM image that is usually loaded during the TV's assembly process.
The NVM image used is dictated by the LCD component (the front part of the TV that lit up and produces picture) used in the TV.
That's why different Philips HFL TV model WILL require different NVM files
Even 2 HFL TVs of the same model, with different serial number range may use different LCD types, and thus require different NVM files
NVM Reset Procedure on xxHFL7011 will wipe out all configuration from your TV, including TV channels and other settings.
After this procedure, you need to either reconfigure the TV or apply a Master clone file onto the TV
NVM Reset Procedure require the upgrade_loader.pkg which will update the TV's software to the upgrade_loader.pkg software version.
Video of the steps
Procedure is outlined below.
Prepare the USB Drive:
Format the USB Drive with the following settings:
File system=FAT32
Allocation unit size = 64 kilobyte
Check the panel id code on the label at the back of the TV
Download files (depending on Panel ID) into USB Drive.
Model
1. Download upgrade_loader.pkg for xxHFL7011
https://westanonline.sharepoint.com/:f:/s/Support/El5gBErM0IxTt5muZZ1B3W8BssJekL40on-ZJIDBqHfkOw?e=9PYDDg
And
2. Download the correct NVM.BIN file depending on the exact model
Model | Panel ID | NVM.BIN (model specific) |
49HFL7011T/12 | 127 | |
49HFL7011T/12 | 131 | |
55HFL7011T/12 | 128 | |
55HFL7011T/12 | 132 | |
65HFL7011T/12 | 129 | |
| 65HFL7111/12 | 153 | https://westanonline.sharepoint.com/:f:/s/Support/EnT1SHuEF5dRj3VK8DyWqvIB3fdTwaVZuU-PHIdbEYDWAg?e=2nhGjf |
Check that the filename are precisely the following names:
NVM.BIN not NVM(1).bin or nvm.bin, etc
upgrade_loader.pkg, not Upgrade_loader.pkg or upgrade_loader(2).pkg, etc
Check that the filename are precisely the following names:
NVM.BIN not NVM(1).bin or nvm.bin, etc
upgrade_loader.pkg, not Upgrade_loader.pkg or upgrade_loader(2).pkg, etc
Performing NVM Reset
- Power off TV (disconnect power to the TV)
- Insert the USB Drive into one of the USB Drive
3. Power on TV (reconnect power to the TV) - you'll see "SW upgrade in progress" message on the TV within about 1-10 minutes
Sometimes the NVM Reset Procedure doesn't work with a particular USB Stick/USB Drive, but it works seamlessly with different USB Stick/Drive
Sometimes the NVM Reset Procedure works only with a certain USB Port in the TV (usually the non-blue colored USB Slot), but we've also experienced instances where it only works with the blue colored USB Slot.
Also, a field tech (Paul) reported that he needed to put the TV on Standby mode first before cutting power off and on to get NVM Reset Procedure to work, but we've also experienced that this procedure only work when the TV was running prior to the TV power being cut off and restored, so please try both method.
So.. if the above doesn't work, please try:
- changing the USB Interface where you plug in the USB Stick/drive to
- changing USB Stick/Drive to different USB Stick/Drive
- try to put the TV on standby first (IR light lit up) before doing step 3. (If IR is blinking all the time, then don't worry about this comment)
4. Wait for about 15-20 minutes
5. Using your remote, try to turn on the TV using the remote. If it does, remove the USB from the TV.
TV Re-Configuration
NVM Reset Procedure on xxHFL7011 will wipe out all configuration from your TV.
You need to either reconfigure the TV or apply a Master clone file onto the TV. Please read the reason below.
Option A - Apply Master clone file
0. Insert the USB Drive with the Master Clone file
1. Go to professional Mode, 3,1,9,7,5,3,MUTE
2. Select: [Upgrade and Clone] -> [Clone USB to TV] -> [OK]
Option B - Reconfigure the TV (assuming that it only uses Free to Air channels or HDMI Source)
1. Go to professional Mode, 3,1,9,7,5,3,MUTE
2.Navigate to [Channels] -> [RF Channel Installation] -> [Search for Channels]
Choose [Reinstall Channels] -> [Next]
Make country selection -> [Next]
Start the channel search
Enter the Network Frequency and Network ID (Skip if you don’t have Cable TV)
Click Done
TV will tune to the first installed channel
3. Navigate to [Switch On Settings] -> [Channel Settings] -> [Switch On Channel]
Set it to the TV channel that you want to start the TV on to every time it is powered on (eg. 7 HD) or HDMI
4. Navigate to [Date and time]
[Source]=Automatic Channel
[Date and time]->[Source Channel]
Set it to the TV channel that you want to sync time from (eg. 7 HD)
(Tip. Set it to the same channel as [Switch On Settings] -> [Channel Settings] -> [Switch On Channel])
5. Navigate to the [Date and Time]->[Time Zone Setting] menu
[Time Zone Country] -> Choose your country (eg. Australia)
[Time Zone Region] -> Choose the time zone region for your selected country (eg. VIC)
NB: If your desired [Time Zone Country] and [Time Zone Region] setting is not available, use [Date and time]->[Time Offset] menu to manually set the UTC time offset for your region.
6. Navigate to [Advanced] -> [Power]
[Power On] = For Hotel: [Standby] For Non-Hotel: [Power On]
[Standby Mode] = [Fast]
[Reboot Everyday] = [On]
NB: this reboot will not be seen by a guest in the room. Reboot everyday should always be [On] unless other mechanisms are created to reboot the TV daily.
[Auto Standby] = For Hotel: [On] For Non-Hotel:[Off]
If [On] the TV will go to STBY after 10 minutes if no video signal is detected, it will go to STBY if there is no user interaction for 4 hours. You can also turn this [Off]
7. Navigate to [Switch on Settings]->[Sound Settings] -> [Volume]
[TV Speakers]: change default volume for TV speakers when turned on
[Headphone/Bathroom speakers]: change default volume for the headphone and bathroom speakers when turned on
[Bluetooth]: Change default volume setting for bluetooth speakers when turned on
Recommended value 15
8. Navigate to [Sound]
Set [Maximum Volume] to the desired value
this will be the maximum volume that a guest can set on the TV
Recommended value: 30
9. Navigate to [Advanced] -> [Identification Settings] menu:
[RoomID] = Confirm room id is correct - should have already been set in Basic TV Settings
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