FAQ & Troubleshooting
How to fix the screen when the picture is split into two images
If you see two images on the screen like the example below, please follow the steps in this link to rectify the issue: https://support.westan.com.au/portal/en-gb/kb/articles/bdl4550d-changing-the-mainboard-screen-model
BDL4550D - Screen not responding to Remote Control
Symptoms Screen can turn on but it doesn't respond to the remote control. Main Reasons The following are possible reasons: 1. Wrong remote control is used 2. Remote is set to the wrong mode 3. Remote IR is not emitting light 4. Remote is not being ...
BDL4550D - Is the internal payer 1080p or 4K
Using the ADB Shell windows, the UI shows the following. The question that arises is, if the BDL4550D runs 1920x1080 or 3840x2160 Answer: The Android User Interface is FHD, not UHD. However, the Android internal player plays 4K video content as 4K ...
BDL4550D - Static Noise from 3.5mm audio interface
We've received report that some audio device will generate static noise when connected to the screen's 3.5mm audio jack. Easiest solution to get around this problem is to put a "Ground loop isolator" between the screen and the audio device
BDL4550D - Fusion player regularly crashes
There's a known issue at the moment whereby when the BDL4550D is: - running Fusion (2.3.x) - in portrait orientation - playing video only playlist the screen will intermittently stop playing content and just show blank or turned off. What seemed to ...
BDL4550D Fusion Signage - Screen Looks weird after Setting Custom Rotation to Portrait
In BDL4550D, Fusion's custom rotation must not be used, but rather, the screen's rotation need to be used. If you've already set Fusion's Custom Screen Orientation to other than default and can't navigate through the setting to change it back to ...
BDL4550D - Built in Media Player Can't See USB Drive
Press Home 1888 to go to Android Menu Click Settings Select Signage Display Select System Tools Ensure that Security - External Storage (SD card/USB External Storage Unlock) is unticked = unlocked Exit the menu.. Then try to run Media player again.
BDL4550D - Fusion - Picture looks weird especially when playing video on Fusion
Example of issue This is caused by outdated FW version of the BDL4550D Please update it to the latest SW Procedure as per article below https://support.westan.com.au/portal/en-gb/kb/articles/xxbdl4550d-firmware-update-procedure
BDL4550D - Picture is Upside Down when in Portrait Orientation
Possible Issue: If the model is 32BDL4550D and 98BDL4550D and the SW is old, you need to update the SW to at least FB02.03 or later To check, press Info 77 To update to the latest version, follow the instruction in the following article ...
BDL4550D setting screen rotation to portrait disable tiling option
Tiling option is indeed disabled when screen rotation is set to portrait. xxBDL4550D only supports HDMI output when External sources are used, so the Built in Media Player and other built in Android sources are not working on the HDMI output. Next to ...
BDL4550D built in Android video doesn't get relayed via DVI Out interface
Unlike the xxBDL4050D where the built in Android video was relayed to the DVI-D Out interface, the xxBDL4550D doesn't do this because of design reason. So.. there's no configuration that can be done to enable this.
BDL4550D Wifi disabled whenever the screen is put on standby
This is a known bug and is solved with firmware FB01.07 To check the current Firmware version running on the screen, press Info-77 If the Screen SW is below FB01.07, please update it by following the instruction in this article ...