General
Legacy Naim products — end-of-support guide
Overview Several Naim products have reached end-of-life (EOL) and are no longer supported by Naim Audio. Parts for these products are not available through Westan or Naim UK, and no repair pathway exists through official channels. This article ...
ND5 XS2 / NDX 2 — no audio from RCA output
Overview A common setup issue where the ND5 XS2 (or NDX 2) appears to be working correctly in the Naim App but produces no audio through the connected amplifier. This is almost always caused by the analogue RCA output not being enabled in the Naim ...
DOA claim process — Naim products
Overview A Dead on Arrival (DOA) claim applies when a Naim product is faulty on first use or fails within the first 30 days of purchase. Before lodging a DOA claim, confirm the issue is a genuine fault and not a setup or configuration problem. Step 1 ...
Naim warranty — what's covered (AU & NZ)
Overview All Naim products sold through Westan Australia are covered by a 2-year manufacturer's warranty from the date of purchase. This applies to both Australia and New Zealand. What the warranty covers Manufacturing defects in materials and ...
N50 and NDS333: isolated testing and setup
NB: your dealer should be able to give you help and advice on the best setup and guide you through the setup process. 1: Unplug the power cable from the NAIT 50 2: Unplug the power cable from the 555 3: Remove the inter-connects between the power ...
Naim Limited Manufacturer's Warranty
Westan Australia Pty Ltd (40 111 699 819) (hereafter "Westan") acts as a distributor for the manufacturer of Naim products. Westan offers this warranty against defects for Naim products purchased within Australia under the following conditions. Our ...
Naim: How does the warranty process work?
The Claim Process Please submit a ticket through the Westan Support ticketing portal in order to have a warranty claim submitted and reviewed. A ticket must be lodged for all faults, failures and non-user related damages, whether you are looking for ...
Naim Troubleshooting and FAQs
For knowledge base and troubleshooting guides you can refer to the FAQ pages for your Naim product via this links: https://www.naimaudio.com/assistance