FAQ & Troubleshooting
BDL4052E - How to Use the screen's Screen sharing - Interact App
https://photos.app.goo.gl/vmkH7HiEtpKjppuf8
BDL4052E - Screen colour cycling
Issue Screen is color cycling like the video below. This is because its Burn-In mode has been set to On. to get rid of it, we need to turn the Burn in mode to off. color cycling Resolution Steps: 1. Set the source to HDMI (any) 2. Go into Factory ...
BDL4052E There is no internet on the screen
If you are installing Philips E-line at a school and you plug the internet cable into the internet port at the side of the screen and get no internet, please check with the school's IT network administrator. There is a possibility that a proxy is ...
BDL4052E - SICP over IP connection disconnection after a Power On command is sent
Issue: When controlling a BDL4052E using SICP over IP and Power state - Message-Set = On command was sent to the Screen, the TCP/IP Session will get disconnected. Reconnection can only be established after about 1 minute later. Solution: Set ...
BDL4052E Unable To See USB Drive On The File Manager
Overview The screen "External Storage Lock" which when enabled doesn't allow new USB Drive to be recognized by the system. The following steps shows how to disable it. Procedure Press Home button on the remote to bring the Settings Menu Navigate to ...
BDL4052E Setting Redirect Touch/USB to Auto
Overview BDL4052E running SW FB0109T.Wave version has 3 mode of determining which USB-B port is active 1. Side I/O USB-B-3 (on the side of the screen, facing the Left when viewed from the front) is always active when the screen source is set to any ...
BDL4052E Teamviewer
Overview BDL4052E Firmware non FB02.06T come preloaded with Teamviewer version that need to be updated. FB01.04 - Teamviewer can establish remote session, but can't control the screen FB02.07 - Teamviewer cannot establish remote session - keep ...
BDL4052E Touch doesn't work after connecting the USB-A to USB-B cable
Overview The screen has 2x USB-B interface. However, only 1 of them can be used at any given time to relay interaction. The active USB-B port can be chosen from within the screen's android menu Setup Press the home button on the remote or the cog on ...
BDL4052E - How to Hide The Navigation Bar On Both Sides Of The Screen
How to Hide The Navigation Bar Press Home->Android Settings (default pin: 1234) Signage Display -> Navigation Bar -> Always Off How to Unhide Navigation Bar Press Home 1888 to get into the Android Menu Signage Display -> Navigation Bar -> Always On
BDL4052E - How to Unlock and Lock Touch
How to Unlock a "Touch Locked" Screen When Touch Locked, it will prompt for Password Default password is 123 (in earlier production run, the code was 666 - so try that too) If the touch lock password has been changed, you need to either: - contact ...