FAQ
W3 - How to Go Into Admin Menu
Click on the "Keenon Delivery Robot" sign on the top left corner of the screen Key in password (default: 0,0,0,0) Admin Menu
Aurora LVP300 RS232 Command
see attached documentation
Aurora Troubleshooting Guide
Pls refer to this for troubleshooting guide for Aurora issues #EP20230412
Aurora LDP2625 - LVP615 RS232 Command
see attached documentation
AUOMPW (Aurora IP Rated Windows Media Player) can the existing user account be removed
The user can delete the accounts and create new them by themselves For office use only. #9349
Priority Ratings and Important Timings for LED Warranty Support Tickets
Support Delivery Times First level support Within 4 business hours of lodgement: expect a response from us, which may include follow up questions to pinpoint the issue and/or some basic troubleshooting Within 8 business hours of confirming your ...
Westan Service Partner: Innovateq
Our primary service partner: Innovateq For over five years now, Westan has successfully partnered with Innovateq to bring first-class warranty service and repairs to sites bearing Westan products. Innovateq delivers end-to-end solutions that are ...
How to clean outdoor screen
Hose it off. Low pressure. These are only IP65 front so low-pressure water jets only. A soft brush may be used. Only run horizontally or vertically or they may dislodge led lamps. Do not press hard. Worst case isopropyl alcohol and a soft lint free ...
Fusion Signage Minix Network Setup
Connect a USB Keyboard and mouse to Minix Left Click the mouse button anywhere on the screen Left Click the mouse button on Settings Left Mouse Click on Wifi Settings Configure wifi with your network wifi details and Save the settings. Right mouse ...
Aurora Gen4 Cabinet - Accessing HUB Card, Power Module and Receiver Module Compartment from the Front
Remove all LED Tiles Undo 10 screws (see picture below) Pull the back plate out.
Aurora Fusion Setup
Please see Fusion FYI on managing content within the Fusion platform based on smaller outdoor LED screens or retail screens with non standard resolutions. https://support.fusionsignage.com.au/portal/en/kb/articles/led-and-fusion-signage ...
The Display seems to be flickering ?
The symptom of flickering would point to the data cable being slightly unseated, please remove and re insert the cable connector and ensure that it is not damaged or the retaining clip has not been compromised
I cannot locate the USB for the LED screen we purchased ?
All Aurora displays come with a USB containing supporting files and guides to assist installation, Should for some reason these be missing the files are still available on our cloud system, contact your Westan Regional Support and they can assist ...
The display has strange blotching / jittering or resolution problems ?
This would indicate an incorrect firmware on the Novastar receiver card for all OR part of the Display. The resolution is to retrieve the firmware that is located on the supplied project USB And upload it to the cabinet / s receiver cards that are ...
I have ordered and replaced a LED module for our screen and it is seems to have a different brightness and colour ?
LED screen modules are made in specific batches, these batches can never truly be re created post manufacturer in a different batch as subtle variances in the setup of the factory line (even ever so small) will create a noticeably different outcome. ...
I can see bright green , red or pink pixels that should not be there?
This indicates a physical issue with module, try replacing or re seating the internal data strap from that module that runs to the receiver card in that cabinet (check both ends) and if that fails then replace the module with a spare and return the ...
The screen keeps dropping in and out, we turn it off and on and it comes back ?
This will indicate dirt or residue in the seated location of the Data Connector (lead in connector). Typically over time and particularly in hospitality or entertainment venues environmental factors will cause residues and intermittent signal faults. ...
How do I know if the screen is receiving data or not ?
To ascertain if screen cabinets are receiving data, check the green indicator light at the rear of the cabinet – • Slow blinking indicates power but no data signal • Rapid blinking indicates data and incoming signal
Half the screen has gone black ?
Sections of screen going black indicates either Loss of lead in power to that section (check circuit breakers and / or isolators) Loss of Lead in Data (Check Data connectivity to the lead in cabinet and the data connectivity from the LED processor ...
When we turned on the display after installation, parts of the screen are in the wrong position ?
This will indicate that the display cabinets have NOT been installed in the order as shipped from Aurora. Check the Aurora documentation to ascertain the correct layout and position. This can be resolved by loading up novastar software and re ...
I can see a row of LED’s that are a strange colour or slightly different to the rest of the led’s on That module ?
This issue indicates an IC Chip short circuit whereby it is likely that one of the IC legs has touched another OR become unseated by solder failure. This is more prominent immediately after installation as transit and man handling could create this ...
I have turned the screen on and I am seeing a white snow like image ?
This issue indicates a lack of configuration file or incorrect configuration file. In this instance please locate the configuration (Intelligent file) and reload it to the screen as supplied on the USB or contact Westan Support.
When we look over the front of the screen it is not uniform ?
When installing display you should stop and evaluate after each row to ensure alignment, there is lots of adjustment to be made by adjusting the 4 affixing bolts to each cabinet AND checking the interconnecting locks between cabinets have in fact ...
I cannot get the screen to power on ?
Check the circuit breakers and main breaker to ensure the venues power is in fact on and then check the rear of the cabinets to see if there are indicators lights on . Indicator lights on means there is power but no video signal and you need to – • ...
We have replaced a faulty module but now the image on this module appears to be upside down.
Some of the older premium indoor range of modules are designated as either “LEFT” or “RIGHT” and as such require that you check the spare module to be installed to ensure that it is the correct side module for the cabinet. The modules are denoted ...